FOH Supervisor

King's Seafood Company•Santa Monica, CA

6d•$23 - $27

About The Position

The FOH Supervisor supports the management team in delivering friendly, helpful, and knowledgeable guest service. Working in a fun, fast-paced restaurant environment, the supervisor handles guest interactions, order expediting, and hands-on service while learning the business and developing toward a management career. The role provides exposure to each workgroup and requires learning service standards in order to coach and support team members while executing shifts.

Requirements

Be at least 21 years old to serve alcoholic beverages with food.
High school graduate; some college.
Previous supervisor experience.
Food Handler Card.
Ability to communicate satisfactorily in spoken and written English.
Ability to perform basic mathematical calculations.
Ability to stay organized, concentrate, and think clearly while serving guests.
Ability to remain focused despite frequent stressful or unusual interruptions.
Ability to suggestively sell menu items and beverages.
Ability to converse calmly with irate guests, coworkers, or supervisors in tense situations.
Ability to perform job functions with minimal supervision.
Ability to work cohesively with coworkers as part of a team.
Ability to maintain complete knowledge of front-of-house standards.
Ability to correctly maintain and use food-serving and preparation equipment.
Experience with point-of-sale procedures.

Responsibilities

Complete assigned opening duties to standard.
Record necessary information and messages legibly on the appropriate forms.
Seat reserved and walk-in guests promptly and courteously, accommodating special requests.
Ensure guest checks are transferred from bartenders and cocktail servers to dining room servers.
Anticipate guests’ needs, respond promptly, and acknowledge guests even during busy periods.
Interact courteously and professionally with guests, supervisors, and coworkers.
Help resolve guest complaints.
Follow managers’ instructions.
Monitor and maintain the cleanliness, sanitation, and organization of guest restrooms.
Guide assigned assistants’ activities to ensure excellent guest service.
Complete assigned closing reports and report to a manager before leaving duty.
If the point-of-sale system is inoperative, document orders legibly and distribute them to the appropriate stations.
Complete comps or voids as needed during the shift.
Follow the maintenance program and shift cleaning schedule.
Update menus and wine lists for managers.
Notify management of pertinent information related to shift activities.
Provide guest service, expedite orders, and perform hands-on service while executing shifts.
Coach and support coworkers by applying front-of-house service standards.