FOH Supervisor - Legal Sea Foods

LEGAL SEA FOODS • Boston, MA

1d • $22 - $24 • Onsite

About The Position

Legal Sea Foods is seeking a full-time Front of House Supervisor for its Copley Square restaurant in Boston, Massachusetts. The supervisor coordinates restaurant operations by supporting FOH team members, ensuring compliance with company food safety and sanitation policies and procedures, and delivering outstanding guest service. The role requires availability to work evenings, weekends, and holidays.

Requirements

• At least 2 years of restaurant experience, including at least 1 year in a supervisory role.
• Availability to work evenings, weekends, and holidays.
• High school diploma or equivalent.
• Strong leadership, communication, and conflict-resolution skills.
• Working knowledge of POS systems and reservation software.
• Ability to stand for more than 80% of a shift for long periods and move at a fast pace.
• Ability to lift up to 50 pounds.
• Ability to perform repetitive hand and wrist motions.

Nice To Haves

• Hospitality management education.

Responsibilities

• Lead the front-of-house team to support excellent restaurant operations, including opening and closing duties.
• Assign tasks, manage floor plans, coordinate staff breaks according to management’s schedule, and ensure appropriate staffing and organization.
• Ensure staff clock in at the start of their shifts.
• Handle employee relations issues when the manager on duty is not present; communicate and appropriately escalate shift concerns to senior management.
• Assist hourly associates with point-of-sale and reservation issues.
• Coordinate and deliver excellent customer service to encourage guest returns.
• Assist associates in providing hospitality to guests, including table visits and refires; respond promptly and appropriately to guest complaints and escalate issues to the general manager or chef as appropriate.
• Follow and enforce company standards, protocols, and policies, including those related to safety, sanitation, and respectful workplace practices.
• Complete and reconcile financial transactions accurately and on time, and operate POS terminals according to cash-handling guidelines.
• Assist with and potentially conduct training for new hires, including service, sanitation, menu, fish, and POS training.

Benefits

• Medical insurance
• Dental insurance
• Vision insurance
• Paid vacation
• 401(k) retirement plan

What This Job Offers

• Job Type: Full-time
• Career Level: Mid Level
• Education Level: High school or GED