FOH Manager (Service/Bar Manager)

Firebirds Wood Fired Grill • Charlotte, NC

2d

About The Position

With limited supervision, the Service/Bar Manager oversees the daily front-of-house operations at Firebirds Wood Fired Grill, including restaurant appearance, guest experience, team leadership, front-of-house scheduling, and communication with the General Manager. The manager is accountable for creating extraordinary guest experiences through hospitality and ensuring quality and value throughout every step of service, including food execution, guest relations, and service. The role is active in the dining room and supports positive experiences for guests and other stakeholders.

Requirements

• At least 2 years of high-volume, full-service restaurant experience.
• Warm, passionate, and committed to the industry.
• Excellent communication skills.
• Ability to remain calm under pressure.
• Self-motivated and dependable.
• Self-discipline and a maintained professional appearance.

Responsibilities

• Engage with team members and guests.
• Maintain a strong presence in the dining room, bar, and front door to ensure guests are cared for and service steps are executed.
• Oversee learning and development for hourly team members.
• Organize schedules for front-of-house team members.
• Interview and hire front-of-house team members to maintain staffing goals.
• Manage bar inventory and ordering.
• Conduct team-based inventory of wine, liquor, and beer every two weeks.
• Partner with the General Manager to ensure operations run smoothly.

Benefits

• Excellent earning potential.
• Attainable bonus paid every other pay period.
• Comprehensive training.
• Three weeks of paid time off annually.
• 401(k) with company match.
• Medical, dental, vision, and life insurance.
• Growth opportunities associated with new store openings.
• Restaurant closures on Christmas and Thanksgiving Day, with early closure on Christmas Eve.

What This Job Offers

• Job Type: Full-time
• Career Level: Manager
• Education Level: No Education Listed