FOH - Dispatcher (Part-Time)
About The Position
SA Hospitality Group is an Italian-rooted hospitality company founded by Gherardo Guarducci and Dimitri Pauli. Since 2003, it has grown to include Sant Ambroeus, Casa Lever, and Felice, with restaurant locations in New York City, Southampton, East Hampton, Aspen, Milan, and Palm Beach. The FOH Dispatcher supports the front-of-house team by handling takeout, delivery, and other to-go orders. The role involves entering orders into the POS system, packaging and labeling orders, maintaining the to-go station, and helping with other support duties as directed by management. This is a part-time position, and availability on Sundays and Mondays is required. SA Hospitality Group is an equal opportunity employer and will make reasonable accommodations in compliance with the Americans with Disabilities Act. Duties may be modified as business needs change. Hired employees must provide satisfactory proof of employment authorization and identity to complete Form I-9 within 72 hours of starting work.
Requirements
- Ability to work as part of a team, work quickly, and follow directions.
- Ability to communicate and understand directions in English for workplace safety, and to understand, respond to, and engage with coworkers, managers, and guests in English.
- Ability to manage time and work under pressure in a high-volume environment.
- Active listening and learning skills.
- Reading and speaking comprehension skills.
- Discipline to follow established standards.
- Ability to lift up to 25 pounds.
- Availability to work Sundays and Mondays.
Nice To Haves
- Very basic food handling, preparation, and cleaning skills.
Responsibilities
- Coordinate and execute Caviar, Postmates, and in-house or phone takeout orders using the POS system and delivery-order iPads.
- Handle guest order issues with direction from management and communicate with delivery customer service.
- Keep the to-go area stocked with appropriate bags, containers, and labels.
- Assist the porter with polishing glassware and flatware when asked or needed.
- Keep the to-go station organized and tidy.
- Restock to-go containers, bags, stickers, and labels as needed.
- Break down and clean the to-go area thoroughly at the end of the shift.
- Notify the Chef or General Manager if supplies are running low.
- Assist with support duties in other sections as directed by management to help ensure excellent guest service.
- Acknowledge guests with eye contact and a smile, answer questions when able, or find the appropriate employee to address guest requests.
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What This Job Offers
Job Type
Part-time
Career Level
Entry Level
Education Level
No Education Listed
