OB FHN Flow Controller-Sun-Wed-7:00pm-5:30am

ID Logistics US•Frackville, PA

About The Position

The Flow Controller provides customer service assistance, manages incoming calls, and supports shipping and receiving operations. The role verifies shipment information and processes deliveries and completed loads, schedules daily delivery appointments, resolves shipping and receiving issues with internal staff, and files paperwork daily. The position follows corporate and site-specific Good Manufacturing Practices and company safety rules, reporting observed noncompliance and assisting with safety enforcement as appropriate.

Requirements

High school diploma or GED, or an equivalent combination of experience and education.
Three months of verifiable customer service experience.
Strong written and verbal communication skills.
Outstanding computer and data entry skills.
Ability to effectively multitask.

Responsibilities

Provide customer service assistance to customers and manage incoming calls.
Compare identifying information and count, weigh, or measure incoming and outgoing shipments to verify information against bills of lading, invoices, orders, or other records.
Set daily delivery appointments.
Process incoming deliveries.
Process completed loads.
Resolve shipping and receiving issues with internal staff.
File paperwork daily.
Follow corporate and site-specific Good Manufacturing Practices and report observed noncompliance.
Observe company safety rules and assist with enforcement as appropriate.
Perform other duties as assigned.