Floral Manager Pullman WA

Albertsons•Pullman, WA

6d•Onsite

About The Position

The Floral Manager is a primary contact for customers, providing friendly, courteous, and helpful service. The role is accountable for the floral department’s results in customer service, sales, profits, and cost control. The manager trains, schedules, and supervises floral clerks; maintains inventory and displays; designs floral arrangements; and carries out department operations in accordance with company policies and division guidelines. The position is safety-sensitive. Work is performed 90% inside and 10% outside, with temperature conditions varying by store location. Chemical exposure is seldom and typically involves mild detergents or glass cleaner. Starting rates vary based on factors such as location, experience, qualifications, and any applicable collective bargaining agreement. Benefits depend on length of service, hours worked, and applicable agreements.

Requirements

Ability to follow company customer service procedures.
Demonstrated prior customer service skills or related experience.
Ability to interact with customers and co-workers.
Ability to understand and follow instructions.
Previous experience or training as a floral clerk or designer.

Nice To Haves

Prior management experience.

Responsibilities

Provide customer service according to employer procedures and company policy.
Train, schedule, and supervise floral clerks to ensure appropriate staffing; prepare the department schedule with Store Director approval.
Implement the merchandising plan according to Division guidelines.
Resolve customer concerns related to sales, service, or floral-area operations.
Design floral arrangements for display or to meet customer needs.
Manage inventory according to company policies and practices, perform daily inventory, order supplies, and prepare and input department orders into the computer.
Stock and maintain floral displays, and remove expired items from shelves daily.
Operate a helium tank to inflate balloons and use sprayers and containers to water plants.
Maintain cleanliness of the floral area.
Operate the cash register.
Check inter-office mail and the company web page daily for updated information.
Perform other duties as assigned.