Floral Manager Pullman WA
About The Position
The Floral Manager is a primary customer contact who provides friendly, courteous, and helpful service. The role is accountable for the floral department’s results in customer service, sales growth, profit improvement, and cost control. The manager trains, schedules, and supervises floral clerks; follows merchandising guidelines; resolves customer concerns; designs floral arrangements; and manages department inventory, ordering, displays, and cleanliness. The role also involves operating a cash register and helium tank, watering plants, and monitoring company communications. This is a safety-sensitive position. The work environment is approximately 90% indoors and 10% outdoors, with temperature conditions varying by store location and seldom involving mild cleaning chemicals.
Requirements
- Ability to follow company customer-service procedures.
- Demonstrated prior customer-service skills or related experience.
- Ability to interact with customers and co-workers.
- Ability to understand and follow instructions.
- Previous experience or training as a floral clerk or designer.
Nice To Haves
- Prior management experience.
Responsibilities
- Provide customer service according to company procedures and policy.
- Train, schedule, and supervise floral clerks to ensure appropriate staffing.
- Write the Floral Department schedule for approval by the Store Director.
- Follow Division guidelines when implementing the merchandising plan.
- Resolve customer problems involving sales, service dissatisfaction, or other floral-area operations.
- Design attractive floral arrangements for displays and individual customer needs.
- Manage inventory according to company policies and practices to support sales and profits.
- Perform daily inventory and order necessary supplies.
- Prepare and enter floral department orders into the computer.
- Stock and maintain floral displays, removing expired items from shelves daily.
- Operate a helium tank to inflate balloons.
- Water plants using sprayers and containers.
- Maintain cleanliness of the floral area.
- Operate a cash register.
- Check inter-office mail and the company web page daily for updated information.
- Perform other duties as assigned.
Benefits
- Medical insurance
- Dental insurance
- Vision insurance
- Disability insurance
- Life insurance
- Sick pay accrued based on hours worked
- PTO/Vacation pay accrued based on hours worked, or Flexible Time Off
- Paid holidays (8–9 days annually; one section states 9 days annually)
- Bereavement pay
- Retirement benefits, including pension and/or 401(k) eligibility
- Possible quarterly bonus for eligible associates
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What This Job Offers
Job Type
Full-time
Career Level
Manager
Education Level
No Education Listed
