Floral Manager

Yoke's Fresh Market (Yoke's Fresh Markets)•Post Falls, ID

About The Position

The Floral Manager provides guidance and empowerment to floral associates and models active guest engagement to deliver exceptional hospitality and professional service. The role oversees the Floral Department’s operations, financial performance, merchandising, plant care, floral displays, and associate development. It includes supervising department associates and ensuring work is performed in compliance with applicable safety, sanitation, guest-service, and company requirements. The position requires effective communication with guests, vendors, and associates; the ability to manage department finances and profitability; and the ability to perform a range of physical tasks in a retail floral environment. The position has supervisory responsibilities, including hiring-related activities, training, work assignment, performance appraisal, and resolving associate concerns.

Requirements

High school diploma or GED, or at least two years of related experience and/or training, or an equivalent combination of education and experience.
Ability to read, analyze, and interpret general business documents and write reports and business correspondence.
Ability to communicate effectively and pleasantly with guests, vendors, and associates in all circumstances.
Mathematical ability to manage a profitable floral operation, including applying fractions, percentages, ratios, and proportions, and using American money and weight and volume measurements.
Ability to follow simple written or oral instructions, solve practical problems involving concrete variables, and interpret written or oral instructions.
Meet the state minimum requirement to work with a baler and trash compactor.
Valid State Food Handlers Permit.
Valid Driver’s License or State I.D. Card.
Ability to meet the job’s physical demands, including prolonged standing and walking; using hands and arms; climbing, balancing, stooping, kneeling, crouching, and crawling; and continuously lifting or moving up to 10 pounds, frequently up to 25 pounds, and occasionally up to 50 pounds.
Required vision abilities include close, distance, color, and peripheral vision, depth perception, and the ability to adjust focus.
Follow safety expectations, use required personal protective equipment, understand ergonomic safety, chemical hazards, safe lifting, lockout/tag-out procedures, and emergency protocols, and report accidents within 24 hours.

Responsibilities

Guide and empower floral associates and model active guest engagement and professional service.
Create a welcoming atmosphere, embrace the company’s core values and mission, support company growth, and contribute to shared success.
Report for assigned shifts on time and regularly, communicate clearly, and safely perform assigned duties.
Promote sales through guest discussions, product recommendations, information about promotions and services, and assistance with special requests and product locations.
Perform inventory, sales, and other bookwork to monitor financial performance and manage department operations and profitability, including sales, labor, and gross-margin budget goals.
Merchandise existing and new products using size, shape, and color to promote sales.
Direct, coordinate, and participate in cultivating and caring for ornamental plants; building and installing indoor and outdoor floral displays; fertilizing, watering, weeding, transplanting, and thinning plants; maintaining tools and equipment; filling helium balloons; and wrapping items.
Train new personnel as assigned in guest service, department features and services, and proper and safe equipment operation.
Identify and support associates who show promise or interest in increased responsibility.
Empower associates to use “This One’s On Us” cards and find ways to make guests happy.
Ensure department work complies with local, state, federal, and company requirements for workplace safety, sanitation, housekeeping, and guest service.
Participate in the department’s accident reduction plan by monitoring displays for hazards or instability, observing safe lifting practices, and recognizing machinery safety features and emergency procedures.
Supervise, coordinate, and evaluate Floral Department associates, personally or through secondary personnel.
Conduct supervisory duties in accordance with company policies and applicable laws, including interviewing, training, planning, assigning and directing work; appraising performance; rewarding and disciplining associates; addressing complaints; and resolving problems.
Demonstrate leadership and communication skills in handling associate matters and implement and enforce company policies.

Benefits

Employee Assistance Program (EAP), 100% company paid.
Employee Stock Ownership Plan (ESOP), 100% company paid; allocations begin at age 21, with vesting based on years of credited service.
Daily Pay option to receive pay on the day worked.
401(k) with company matching up to 4%, if elected.
Medical, dental, vision, and life insurance; employer pays the majority of premiums, with a no-deductible medical option.
Health Savings Account (HSA), depending on plan selected.
Paid holidays: New Year’s Day, Memorial Day, Independence Day, Labor Day, Thanksgiving Day, and Christmas Day; time and a half for holidays worked.
Three days of bereavement pay.
Three days of jury pay.
Bonus eligible.
Paid Family & Medical Leave with company-paid premium.
Paid Sick & Safe Leave, earned at one hour for every 40 hours worked.
Optional Hepatitis A vaccination provided by Yoke’s Pharmacy.