Floral Manager

Brookshire Grocery Company•Midlothian, TX

8d•Onsite

About The Position

The Floral Manager uses a distinctive design aesthetic and floral expertise to create attractive floral and plant arrangements, promote sales, fulfill orders, and provide high-quality customer service. The role manages the floral department, including its partners, inventory, displays, operating performance, and profitability. The manager works with upper management to train and develop partners and to plan and direct department work. The position is generally performed in a retail store and requires flexible scheduling, including nights, weekends, and holidays.

Requirements

High school diploma or GED required.
Two or more years of related experience, or an equivalent combination of experience and/or higher education, required.
Must be at least 18 years old.
Advanced knowledge of floral department operations.
Strong knowledge of flowers, handling, and design techniques.
Intermediate knowledge of budget planning, profit and loss statements, labor reports, and other financial statements.
Intermediate knowledge of automated reporting systems, including inventory, cost of goods, scheduling, time and attendance, and labor systems.
Ability to lead, motivate, and delegate responsibilities.
Strong organizational skills and attention to detail.
Effective written and verbal communication with partners and customers; professional and courteous customer interactions.
Ability to use precision hand tools.
Ability to multitask, prioritize effectively, and manage time properly.
Ability to conduct on-the-job training, instruct others in tool or equipment use, and demonstrate procedures.
Ability to perform basic Microsoft Office functions.
Basic math skills for assessing inventory and ordering.
Ability to promote sales and negotiate prices.
Ability to work flexible schedules, including nights, weekends, and holidays.
Must be attentive to potential hazards, take appropriate steps to remedy or mark hazards, and report hazards that cannot be promptly remedied.
State certification and licensure required in Louisiana.
Must be at least 21 years old to drive for Company business under the BGC Business Driver Policy.

Responsibilities

Work with upper management to train and develop partners; schedule, plan, assign, and direct work.
Review historical data to forecast sales related to advertisements and promotions.
Manage inventory and item-management processes to maintain satisfactory in-stock levels.
Review profit and loss, sales, shrink, and labor data, and report related issues to upper management verbally or in writing.
Manage floral sales and labor and meet financial and profitability objectives.
Create stylish floral and plant arrangements using creativity and floral design knowledge.
Consult with customers about the price and type of floral arrangements they want, from small arrangements to large events.
Oversee plant availability and maintenance, including cutting, cleaning, and storage, and apply knowledge of flower and plant sustainability to maintain freshness and quality.
Lead product planning, ordering, and sourcing to ensure product availability and inventory control.
Build displays for special events, holidays, and promotions to appeal to customers and promote sales.
Monitor and manage department shrink using current tools and processes.
Recommend floral product procurement to category management.
Promote customer focus and proactive selling.
Greet customers, answer questions, and ensure complaints are handled appropriately and promptly while maintaining a friendly, service-oriented manner.
Maintain a clean, safe, and sanitary work and shopping environment in accordance with Company safety procedures.
Identify potential hazards, remedy them or place appropriate warnings as soon as reasonably possible, and report hazards that cannot be remedied immediately to a supervisor.