Floral Manager

Albertsons • Kingston, WA

2d

About The Position

The Floral Manager is a primary point of contact for customers and provides friendly, courteous, and helpful service. The role is accountable for the floral department’s results in customer service, sales growth, profitability, and cost control. The manager trains, schedules, and supervises floral clerks; maintains inventory and displays; designs floral arrangements; and performs routine department operations, including customer problem resolution and cash-register use. The position works primarily indoors, with some work outdoors, and may involve varying temperature conditions depending on store location.

Requirements

• Ability to follow company customer service procedures.
• Demonstrated prior customer service skills or related experience.
• Ability to interact with customers and co-workers.
• Ability to understand and follow instructions.
• Previous experience or training as a floral clerk or designer.

Nice To Haves

• Prior management experience.

Responsibilities

• Provide customer service according to employer procedures and company policy.
• Train, schedule, and supervise floral clerks to maintain optimum staffing for the floral area.
• Write the Floral Department schedule with Store Director approval.
• Follow Division guidelines when implementing the merchandising plan.
• Resolve customer concerns relating to sales, service dissatisfaction, or other floral-area operations.
• Design attractive floral arrangements for display or to meet customer needs.
• Manage inventory in accordance with company policies and practices to support sales and profits.
• Perform daily inventory and order supplies as needed.
• Prepare and enter floral department orders into the computer.
• Stock and maintain floral department displays, and remove expired items from shelves daily.
• Operate a helium tank to inflate balloons.
• Water plants using sprayers and containers.
• Maintain cleanliness of the floral area.
• Operate the cash register.
• Monitor inter-office mail and the company web page daily for updated information.
• Perform other duties as assigned.

Benefits

• Medical insurance
• Dental insurance
• Vision insurance
• Disability insurance
• Life insurance
• Sick pay accrued based on hours worked
• PTO/Vacation pay accrued based on hours worked
• Nine paid holidays annually
• Bereavement pay
• Retirement benefits, including pension and/or 401(k) eligibility

What This Job Offers

• Job Type: Full-time
• Career Level: Manager
• Education Level: No Education Listed