Floral Manager

Food City (K-VA-T Food Stores Inc)•Knoxville, IA

15d•Onsite

About The Position

The Floral Manager is a key member of the store management team and is responsible for delivering exceptional customer service, leading by example, merchandising fresh product to drive sales, and building a productive team through recruiting and training. The role is accountable for achieving or exceeding weekly and annual department financial projections and budgets through sound business practices that contribute to store profitability. The manager oversees the Floral Department’s staffing, scheduling, inventory, ordering, merchandising, product quality, receiving, paperwork, and compliance. They train and develop associates, maintain a clean and safe department, and follow company food safety requirements and all applicable policies and regulations. The position requires on-site attendance during scheduled shifts and flexibility to work nights, weekends, and holidays.

Requirements

Associate degree or equivalent work experience.
Three years of experience in Floral Department operations.
Ability to resolve differences and diffuse difficult situations involving customers and associates diplomatically.
Knowledge of various training methods.
Ability to understand and follow verbal and written instructions and perform routine, repetitive tasks.
Ability to interact daily with individuals at various levels.
Flexibility to work nights, weekends, and holidays.
Excellent problem-solving skills.
Ability to lead by example to provide customers with a strong shopping experience.
Knowledge of Food City policies and procedures.
Expertise in the job duties associates perform in each area of responsibility.
Ability to attend on-site work during scheduled shifts and comply with company time and attendance policies.

Responsibilities

Provide and promote exceptional customer service in support of the company mission.
Lead by example and set standards for customer service, associate relations, cleanliness, sanitation, professional appearance, and profitability.
Promote a positive, friendly, and fun working environment through flexibility, teamwork, and customer-first service.
Interact professionally with the management team, associates, supervisors, and customers.
Manage department inventory and labor costs through proper sales projection planning.
Ensure advertised merchandise is available throughout the entire advertising period.
Oversee Floral Department staffing, including recruiting, selecting, hiring, orienting, training, and developing associates, and maintaining adequate staffing levels.
Prepare and post work schedules on time in accordance with engineered labor standards and company requirements, ensuring adequate staffing for projected sales and customer service needs.
Train and develop associates in required skills and job responsibilities.
Implement and enforce marketing programs and merchandising plans, including plan-o-grams, to maximize sales and profitability.
Order merchandise to maintain minimum inventory consistent with sound operations.
Maintain product quality and freshness by rotating and inspecting product daily and ensuring proper pricing.
Receive ordered merchandise properly.
Complete department paperwork in accordance with Model Store standards, including annual performance reviews and periodic department inventory.
Follow and implement company policies and procedures and applicable local, state, and federal regulations.
Maintain a clean and safe department using the sanitation calendar and daily to-do lists.
Follow the company food safety program.