Floral Designer

Hy-Vee•Norfolk, NE

3d•Onsite

About The Position

Hy-Vee's Floral Designer creates floral arrangements to customer specifications, provides customer service and floral-care guidance, and helps keep the floral department stocked, fresh, and operating smoothly. The role processes FTD, Teleflora, interstore, and internet orders; handles customer and order information confidentially; and serves as a lead for floral clerks by providing training and direction. The Floral Designer may assume responsibility for the department when the Manager or Assistant Manager is absent. The position works primarily in a fast-moving store environment, with pressure to meet deadlines and manage multiple priorities. It may involve exposure to dirt, noise, dampness, temperature extremes, and cleaning chemicals and solvents. Some holidays may require extended hours. Safety training is provided. Employment is contingent on successfully completing a pre-employment drug screen.

Requirements

High school diploma or equivalent.
Commitment to Hy-Vee's mission and passion for providing an outstanding customer and team experience.
Strong floral design skills and knowledge of floral products, care and handling, and plant and flower identification.
Ability to lead and guide floral clerks in a fast-paced retail environment.
Ability to solve practical problems and make sound decisions with varied factors and limited standardization.
Ability to apply math skills, including fractions, decimals, and percentages.
Clear communication with customers, team members, and vendors, including providing direction and guidance.
Ability to maintain confidentiality of customer order details.
Frequently stand and walk throughout a shift in sales, food service, or delivery areas.
Perform repetitive standing, walking, reaching, and bending associated with order fulfillment, POS transactions, and cleaning and sanitation duties.
Successfully complete a pre-employment drug screen.

Nice To Haves

Three years of similar or related work experience preferred.

Responsibilities

Greet customers, provide friendly service, counsel them on plant and floral care, take special requests in person and by phone, and create arrangements to their specifications.
Clean, process, and cut flowers appropriately and wrap them to avoid damage.
Complete customer orders on time, including arrangements for weddings, funerals, anniversaries, and other occasions.
Understand and process FTD, interstore, Teleflora, and internet orders, maintaining confidentiality about order details, senders, recipients, and costs.
Inventory products, evaluate freshness, care for damaged products, and replace them as necessary.
Train floral clerks on simple designs, phone order procedures, and daily tasks.
Instruct, assign, and review others' work; maintain standards and coordinate activities; and recommend disciplinary actions when appropriate.
Order flowers and supplies daily or as needed, with direction from the Floral Manager.
Identify areas throughout the store for specials and share creative arrangement ideas.
Keep current with floral industry trends by reading industry references and remaining open to new ideas.
Help with and potentially decorate in-store events.
Assume responsibility for the department when the Manager or Assistant Manager is absent.
Unload trucks, place products in appropriate storage areas, and replenish merchandise.
Answer customer calls promptly and provide helpful service.
Follow Hy-Vee's dress code, hygiene standards, and department and company guidelines.
Assist with other tasks and special projects as needed.