Floral Clerk

Hy-Vee•Cedar Rapids, IA

8d•Onsite

About The Position

Hy-Vee Floral Clerks assist customers with floral orders and help maintain an attractive, stocked, and clean floral department. The role includes creating beginning-level floral designs, preparing and replenishing floral products, processing orders, handling payments, and making deliveries as needed. Clerks provide warm, attentive customer service in person and over the phone, while maintaining confidentiality about order details. Training is provided. Employment is contingent upon successful completion of a pre-employment drug screen.

Requirements

Must be at least 18 years old.
Commitment to Hy-Vee’s mission and a genuine passion for helping customers.
Ability to solve practical problems and follow instructions carefully in a fast-paced environment.
Math skills, including fractions, decimals, and percentages.
Clear communication with customers and co-workers and a positive team approach.
Ability to maintain confidentiality about customer order details.
Less than a high school diploma or equivalent experience is accepted.
Frequently stand and walk throughout a shift; perform repetitive standing, walking, reaching, and bending.

Nice To Haves

Six months of similar or related work experience preferred.

Responsibilities

Greet customers and assist with floral orders in person and over the phone, completing required order paperwork.
Prepare, finish, and replenish floral and related products, including small arrangements, corsages, boutonnieres, roses, carnations, balloon bouquets, and bows.
Send and retrieve FTD, Teleflora, and computer orders, and maintain confidentiality of order details.
Check product freshness and anticipate daily product needs.
Water plants and maintain the department’s appearance and cleanliness, including coolers, counters, floors, and sinks.
Prepare the daily delivery list and deliver orders as needed.
Unload trucks, store and check in product, put product away, and process invoices as needed.
Operate the department register, receive payment, and make change as applicable.
Remove trash promptly and assist with general department upkeep.
Answer phone calls promptly and provide helpful customer service.
Follow dress code, hygiene standards, and department and company guidelines.
Assist with other tasks or special projects as needed.