Floorplan Operations Coordinator

ACV • Buffalo, NY

3d • Onsite

About The Position

The Floorplan Operations Coordinator handles daily title processing for ACV Capital floorplan dealers, including reviewing, scanning, filing, and sending titles. The role also responds to customer inquiries and supports general reporting. The coordinator ensures title-processing responsibilities are completed within established cutoff times while maintaining above-average customer service. The position requires administrative skills, attention to detail, and proficiency in Salesforce and NetSuite.

Requirements

• Ability to read, write, speak, and understand English.
• High school diploma or equivalent.
• At least 6 months of experience in an administrative position.
• High attention to detail and strong organizational skills.
• Comfort working in a fast-paced, high-volume office setting.
• Demonstrated ability to take independent initiative.
• Ability to work in an office with extensive safety precautions in place.

Responsibilities

• Support efforts to simplify and enhance the customer experience.
• Prepare and ship FedEx shipments.
• Scan titles into company systems.
• Separate and file titles.
• Follow up promptly to ensure title processing is completed in a timely and efficient manner.
• Use Salesforce and NetSuite to track titles and handle questions or concerns.
• Perform other administrative duties as needed.
• Handle customer inquiries and general reporting.

What This Job Offers

• Job Type: Full-time
• Education Level: High school or GED