Floorplan Operations Coordinator

ACV • Buffalo, NY

6d • Onsite

About The Position

The Floorplan Operations Coordinator handles daily title processing for ACV Capital floorplan dealers, including reviewing, scanning, filing, and sending titles. The role also responds to customer inquiries and supports general reporting. The coordinator uses Salesforce and NetSuite to manage and track titles, handles questions or concerns, and ensures work is completed within established cutoff times while maintaining above-average customer service. The position also includes preparing and shipping FedEx shipments and completing other administrative duties as needed. The role is performed in an office with extensive safety precautions in place.

Requirements

• Ability to read, write, speak, and understand English.
• High school diploma or equivalent.
• At least 6 months of experience in an administrative position.
• High attention to detail and strong organizational skills.
• Comfort working in a fast-paced, high-volume office setting.
• Demonstrated ability to take independent initiative.
• Ability to work in an office with extensive safety precautions in place.

Responsibilities

• Support efforts to simplify and enhance the customer experience.
• Prepare and ship FedEx shipments.
• Scan titles into company systems.
• Separate and file titles.
• Follow up promptly and ensure title processing is completed efficiently and on time.
• Use Salesforce and NetSuite to track titles and handle questions or concerns.
• Respond to customer inquiries and support general reporting.
• Perform other administrative duties as needed.

Benefits

• Multiple medical plans, including a high-deductible, low-cost health plan.
• Company-sponsored paid short-term disability, long-term disability, and life insurance.
• Optional dental, vision, supplemental life and AD&D, legal/identity protection, accident, and critical illness insurance.
• Paid time off, including sick leave, six company holidays, two floating holidays, parental leave, bereavement leave, jury duty leave, voting leave, and other leave required by law.
• Employee Stock Purchase Program and additional opportunities to earn company stock.
• Company 401(k) retirement plan.
• Learning and development opportunities.

What This Job Offers

• Job Type: Full-time
• Career Level: Entry Level
• Education Level: High school or GED