Floorplan Title Specialist

OPENLANE•Carmel, IN

1d•Onsite

About The Position

OPENLANE is seeking a Title Specialist for its BacklotCars title team, responsible for accurate and timely title processing for the Floorplan title processing department. The role involves processing vehicle titles from multiple states, checking them for accuracy and marketability, and using knowledge of state laws and requirements. The specialist identifies title issues and errors, escalates issues when needed, responds to Slack inquiries about floorplan and float title concerns, and ensures issues are resolved or directed to the appropriate person or department. The work also includes scanning titles, preparing shipping materials and labels, sending titles to buyers via FedEx, and returning titles for voided sales. The position is onsite at OPENLANE's Carmel, Indiana headquarters, Monday through Friday.

Requirements

At least 2 years of experience handling documentation or paperwork in a corporate or office environment.
Experience with data entry and repetitive tasks.
A proven track record of managing multiple tasks and responsibilities.
Strong written and verbal communication skills.
Basic knowledge of Google Suite applications.

Nice To Haves

Experience processing automotive titles.
Experience working with Floorplan portals.
Experience in automotive-related administrative or clerk roles.
Experience sending titles to buying dealers or Floorplan companies.
Experience processing liens, insurance, or mortgage titles.
A current notary public license.

Responsibilities

Process vehicle titles from multiple states and meticulously check them for accuracy and marketability.
Identify title issues, errors, and inconsistencies, and escalate issues to the Title Issue team for troubleshooting and resolution.
Answer Slack inquiries related to customer concerns for floorplan and float titles.
Ensure Floorplan title issues are handled through completion or alert the relevant department or person for assistance.
Learn or apply knowledge of state laws and requirements when handling titles.
Scan titles into an electronic format.
Create shipping labels, packages, and seals, and send titles to buyers via FedEx.
Return titles for voided sales to reduce turnaround times.

Benefits

Competitive pay.
Medical, dental, and vision benefits with employer HSA contributions and FSA options in the United States.
Immediately vested 401(k) in the United States or RRSP in Canada, with company match.
Paid vacation, personal, and sick time.
Paid maternity and paternity leave in the United States.
Employer-paid short-term disability, long-term disability, life insurance, and AD&D in the United States.
Robust Employee Assistance Program.
Employer-paid Leap into Service Day to volunteer.
Tuition reimbursement for eligible programs.
Opportunities to expand skills and share knowledge across a publicly traded, global organization.
A company culture of internal promotions, diverse career paths, and meaningful advancement.