Flooring Sales and Design (Account Manager)

DREXEL BUILDING SUPPLY INC•Columbus, OH

9d•Hybrid

About The Position

The Drexel Way: We don't just sell lumber, we Supply. Happiness. Drexel is Team Member-owned and community-driven. With six retail hubs and three manufacturing plants across Wisconsin, we've been a Top Workplace every year since 2011. Why? Because we hire for heart and train for skill. When you join Team Blue, you aren't just a team member - you're an owner. The Mission: As the Project Captain, your mission is to serve as the turbocharger for our flooring sales and installation engine. Operating as a charismatic sales leader, prospector, and customer kingpin, you own the entire lifecycle of a flooring project from initial jobsite measurement to final installation. By leveraging advanced product knowledge and digital software, you ensure every bid is jobsite-ready and flawless before a project hits the floor. You don't just pull product samples; you orchestrate a seamless experience that keeps local builders on schedule, directly protecting project margins and fueling our profit-sharing program to grow our ESOP for the entire team. Defining the Role: Field Persistence: The Relentless Prospector - a charismatic, resilient personality with a persistent approach to building relationships. You love networking, moving between showroom floor coverage and active job sites to hunt for new leads and win the trust of local builders. Systemic Estimation: Comfort with the Calculus. Comfortably blending advanced construction/flooring product knowledge with modern technology. You leverage computers and digital software to handle precise jobsite calculations and type up flawless sales tickets with zero friction. Cross-Team Synchronization: The Huddle Master. Acting as the centralized hub for clear communication. You work seamlessly with inside support teams, dispatch, and multiple account managers to keep every stakeholder perfectly aligned through unexpected project changes. Tactical Project Flow: The ability to plan for smooth installations from start to finish. You coordinate with dispatch to ensure deliveries align with installer schedules, handling mid-project changes with absolute calm. Rapid Solutions Management: Serving as the primary point of contact for customer challenges. You utilize clear, effective communication to resolve field issues swiftly alongside inside support and dispatch teams. What Success Looks Like: Sales Output & Pipeline: Gross revenue generated, sales targets exceeded, and successful onboarding of new builder accounts. Bid & Ticket Precision: Zero-error rate on material estimates, technological inputs, and typed sales/delivery tickets. Project Velocity: On-time installation scheduling, minimal completion bottlenecks, and fluid management of change orders. Communication & Culture: Customer satisfaction feedback, rapid response times across channels (text/email), and contribution to team-wide training milestones.

Requirements

Charismatic sales leader
Resilient personality with a persistent approach to building relationships
Comfort blending advanced construction/flooring product knowledge with modern technology
Proficiency in using computers and digital software for calculations and sales tickets
Ability to coordinate and communicate seamlessly with various teams (inside support, dispatch, account managers)
Ability to plan for smooth installations from start to finish
Ability to handle mid-project changes with calm
Clear and effective communication skills for customer issue resolution
Ability to generate gross revenue and exceed sales targets
Ability to onboard new builder accounts
Zero-error rate on material estimates, technological inputs, and typed sales/delivery tickets
On-time installation scheduling
Minimal completion bottlenecks
Fluid management of change orders
Customer satisfaction feedback
Rapid response times across channels (text/email)
Contribution to team-wide training milestones

Responsibilities

Own the entire lifecycle of a flooring project from initial jobsite measurement to final installation.
Leverage advanced product knowledge and digital software to ensure every bid is jobsite-ready and flawless.
Orchestrate a seamless experience that keeps local builders on schedule.
Build relationships and hunt for new leads by networking and moving between showroom floor coverage and active job sites.
Blend construction/flooring product knowledge with modern technology to handle precise jobsite calculations.
Type up flawless sales tickets with zero friction.
Act as a centralized hub for clear communication, working seamlessly with inside support teams, dispatch, and multiple account managers.
Coordinate with dispatch to ensure deliveries align with installer schedules.
Handle mid-project changes with absolute calm.
Serve as the primary point of contact for customer challenges and resolve field issues swiftly.
Achieve sales targets and onboard new builder accounts.
Maintain a zero-error rate on material estimates, technological inputs, and typed sales/delivery tickets.
Ensure on-time installation scheduling and fluid management of change orders.
Provide excellent customer satisfaction feedback and rapid response times across channels (text/email).
Contribute to team-wide training milestones.