Flooring Design Sales Representative

Builders FirstSourceGrand Rapids, MI
Hybrid

About The Position

Demonstrates in-depth flooring, tile, & countertop knowledge, experience, and skills to effectively represent the company with the largest or most complex customers. Understands customer’s needs and identifies products and services to meet these requirements.

Requirements

  • Bachelor’s degree in Sales, Marketing or related field plus two (2) years prior sales experience, or equivalent combination of education and experience.
  • In-depth knowledge of company products, services, production processes and product standards.
  • In-depth understanding of policies and procedures relating to sales and customer service.
  • Ability to maintain confidentiality regarding sensitive information, including company information and customer-specific information.
  • Demonstrated professionalism, diplomacy and tact to portray the company in a positive manner.
  • Highly effective selling skills.
  • Ability to achieve aggressive sales goals and objectives.
  • Highly effective presentation skills, including ability to present complex subject matter to an audience which may lack expertise of the topic.
  • Ability to prioritize work, manage time effectively and work unsupervised.
  • Well-developed interpersonal and influencing skills, including demonstrated ability to interact effectively with various levels within customer organizations, including senior management levels.
  • Ability to utilize background and experience to provide training and development to less experienced Outside Sales Reps.
  • Attention to detail.
  • Proficiency in Office Suite.
  • Valid driver’s license.

Responsibilities

  • Represents the company during the sales process by collecting data on customer needs and design specifications and acting as a liaison between installation support roles and customer in developing sales proposals.
  • Possesses the experience and knowledge to effectively handle complex or highly specialized customer requirements.
  • Develops sales contracts for a wide range of flooring, tile, and countertop projects, including residential, multi-family and commercial, by collecting specification information from the client’s engineer or architect of record and conveying needs and changes to technical staff and management.
  • Support showroom floor coverage for retail business on rotating Saturday and evening showroom coverage.
  • Effectively manage sales pipeline inside of our current CRM, FloorZap.
  • Effectively plans and conducts sales presentations for current and prospective customers.
  • Designs professional demonstrations or presentations of company products and services and provides clarification on how we can meet their specific needs.
  • Researches, identifies and solicits new customers.
  • Generates sales opportunities through research on client needs, industry competition and effective demonstration of the features and benefits of the company’s products and services.
  • Continuously updates customers on products and services and provides explanations how these products and services meet current or future customer requirements.
  • Enhances knowledge of sales techniques and expands product and industry knowledge by attending company-sponsored training programs.
  • May serve as presenter at training programs to assist in the development of less experienced Outside Sales Reps.
  • Plans and paces own work efficiency in order to meet daily, weekly, project or team-related productivity goals.
  • Understands and observes all safety procedures and practices in order to prevent injury to self or coworkers.
  • Attends periodic safety meetings as required.
  • May recommend changes to improve safety procedures.
  • Carries out other duties as assigned.
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