Flooring Design Sales Representative

Builders FirstSource•Grand Rapids, MI

1d•Hybrid

About The Position

This role requires an individual with in-depth knowledge of flooring, tile, and countertop products and services to effectively represent the company, particularly with large or complex customers. The representative will understand customer needs, identify suitable products and services, and act as a liaison between installation support and the customer. Responsibilities include developing sales contracts for various project types, supporting showroom coverage, managing the sales pipeline, conducting sales presentations, researching and soliciting new customers, and keeping clients updated on product offerings. The role also involves continuous learning through company training and potentially assisting in training less experienced sales representatives. The individual must manage their workload efficiently, adhere to safety procedures, and perform other assigned duties.

Requirements

Bachelor’s degree in Sales, Marketing or related field plus two (2) years prior sales experience, or equivalent combination of education and experience.
In-depth knowledge of company products, services, production processes and product standards
In-depth understanding of policies and procedures relating to sales and customer service
Ability to maintain confidentiality regarding sensitive information, including company information and customer-specific information
Demonstrated professionalism, diplomacy and tact to portray the company in a positive manner
Highly effective selling skills
Ability to achieve aggressive sales goals and objectives
Highly effective presentation skills, including ability to present complex subject matter to an audience which may lack expertise of the topic
Ability to prioritize work, manage time effectively and work unsupervised
Well-developed interpersonal and influencing skills, including demonstrated ability to interact effectively with various levels within customer organizations, including senior management levels
Ability to utilize background and experience to provide training and development to less experienced Outside Sales Reps
Attention to detail
Proficiency in Office Suite
Valid driver’s license

Responsibilities

Represents the company during the sales process by collecting data on customer needs and design specifications and acting as a liaison between installation support roles and customer in developing sales proposals.
Develops sales contracts for a wide range of flooring, tile, and countertop projects, including residential, multi-family and commercial, by collecting specification information from the client’s engineer or architect of record and conveying needs and changes to technical staff and management.
Support showroom floor coverage for retail business on rotating Saturday and evening showroom coverage.
Effectively manage sales pipeline inside of our current CRM, FloorZap.
Effectively plans and conducts sales presentations for current and prospective customers. Designs professional demonstrations or presentations of company products and services and provides clarification on how we can meet their specific needs.
Researches, identifies and solicits new customers. Generates sales opportunities through research on client needs, industry competition and effective demonstration of the features and benefits of the company’s products and services.
Continuously updates customers on products and services and provides explanations how these products and services meet current or future customer requirements.
Enhances knowledge of sales techniques and expands product and industry knowledge by attending company-sponsored training programs. May serve as presenter at training programs to assist in the development of less experienced Outside Sales Reps.
Plans and paces own work efficiency in order to meet daily, weekly, project or team-related productivity goals
Understands and observes all safety procedures and practices in order to prevent injury to self or coworkers. Attends periodic safety meetings as required. May recommend changes to improve safety procedures.
Carries out other duties as assigned.