Floor Supervisor Store 91 Tulsa

Westlake Ace Hardware•Tulsa, OK

11h

About The Position

The Floor Supervisor assists with managing overall store operations and assumes primary responsibility for store operations when the General Manager and/or Assistant Managers are absent. The role also helps manage and direct staff to achieve company goals and objectives. Responsibilities span customer service, store operations, inventory and merchandising, and leadership. The Floor Supervisor represents Ace Retail Group positively, helps customers and resolves complaints, supervises general store operations, supports safe and orderly conditions, and assists with receiving, stocking, inventory counts, price changes, merchandising, cashiering, and associate training. The role works with the General Manager and Assistant Manager and communicates operational or managerial issues to the General Manager. The position requires a high school diploma or GED equivalent, effective communication, the ability to work independently and flexible hours, and the ability to regularly stand, walk, bend, lift up to 50 pounds, occasionally lift up to 100 pounds with assistance, and climb. Compensation is $16 per hour.

Requirements

High school diploma or GED equivalent.
Ability to read and interpret documents such as safety rules, manufacturer assembly directions, operating and maintenance instructions, and procedure manuals.
Ability to perform arithmetic using whole numbers, common fractions, and decimals, and to compute rates, ratios, and percentages and interpret bar graphs.
Ability to work independently.
Ability to work flexible hours.
Effective verbal and written communication skills.
Ability to foster teamwork and collaboration and motivate others.
Ability to regularly stand, walk, bend, lift up to 50 pounds, occasionally lift up to 100 pounds with assistance, and climb.
Ability to exhibit and incorporate the company's Core Values in daily decisions and interactions.

Responsibilities

Represent Ace Retail Group positively and provide helpful customer service, including greeting customers, answering calls and pages, resolving complaints, and assisting customers with problems.
Maintain excellent knowledge of products, store layout, and product locations.
Ensure a positive, professional, and safe work environment for associates.
Supervise general store operations, including opening and closing procedures, and manage operations when the General Manager and Assistant Manager are absent.
Assist with Store Support Center programs, loss prevention, safety, internal audits, and other aspects of running the store.
Communicate operational or managerial issues to the General Manager in a timely manner.
Help maintain the sales floor, stockroom, and outdoor merchandise areas, including cleanliness and orderliness.
Help complete weekly price changes and label updates accurately and on time.
Assist with cashiering functions, including training, maintenance, audits, and reports.
Help ensure safe and efficient forklift operations and receiving.
Ensure merchandise is received, checked in, and stocked completely; assist with back stock levels and cycle counts.
Help complete negative on-hand reports accurately and on time.
Assist with merchandise resets and ensure store signage is current.
Maintain a clean and orderly sales floor, including end caps and promotional and incremental merchandising.
Lead by example, remain approachable, assist in training associates, and participate in store meetings.
Communicate merchandising, cost-control, or sales ideas to the General Manager.
Partner with the General Manager and Assistant Manager to prepare for advancement.
Perform other duties as assigned.