Full-Time Floor Supervisor (Wheaton, IL)
About The Position
The Floor Supervisor assists with managing overall store operations and assumes primary responsibility for operations when the General Manager and/or Assistant Managers are absent. The role also helps manage and direct staff to achieve company goals and objectives. The supervisor provides customer service, oversees general store operations, supports inventory and merchandising, and helps train and lead associates. The position requires incorporating Ace Retail Group’s Core Values—Winning, Excellence, Love, Integrity, Gratitude, Humility, and Teamwork—into daily decisions and interactions.
Requirements
- High school diploma or GED equivalent.
- Ability to read and interpret safety rules, manufacturer assembly directions, operating and maintenance instructions, and procedure manuals.
- Ability to perform arithmetic using whole numbers, common fractions, and decimals, and to compute rates, ratios, and percentages and interpret bar graphs.
- Ability to work independently.
- Ability to work flexible hours.
- Effective verbal and written communication skills.
- Ability to foster teamwork and collaboration and motivate others to perform enthusiastically.
- Ability to stand, walk, bend, lift up to 50 pounds regularly, lift up to 100 pounds occasionally with assistance, and climb.
Responsibilities
- Represent Ace Retail Group positively and proactively help customers solve problems.
- Greet customers, maintain a friendly demeanor, answer calls and pages promptly, and resolve customer complaints and issues.
- Maintain excellent product knowledge and familiarity with the store layout and product locations.
- Help maintain a positive, professional, and safe work environment for associates.
- Supervise general store operations, including opening and closing procedures.
- Assist with implementing Store Support Center programs and support Loss Prevention, Safety, and Internal Audits.
- Assist the General Manager and Assistant Manager with store operations and promptly communicate operational or managerial issues to the General Manager.
- Help maintain the cleanliness and orderliness of the sales floor, stockroom, and outdoor merchandise areas.
- Ensure weekly price changes and label updates are completed accurately and on time.
- Assist with cashiering functions, including training, maintenance, audits, and reports.
- Help ensure forklift operations and receiving are conducted safely and efficiently.
- Ensure merchandise is received, checked in, and stocked completely; assist with maintaining back-stock levels.
- Help complete cycle counts and negative on-hand reports accurately and on time.
- Assist with merchandise resets and ensure store signage is current.
- Maintain a clean and orderly sales floor, including end caps and promotional and incremental merchandising.
- Manage store operations in the absence of the General Manager and Assistant Manager.
- Lead by example and remain approachable to associates and customers.
- Assist with associate training and participate in store meetings.
- Share merchandising, cost-control, and sales ideas with the General Manager for follow-up.
- Partner with the General Manager and Assistant Manager to prepare for advancement.
- Perform other duties as assigned.
- Apply and incorporate the company’s Core Values in daily decisions and interactions.
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What This Job Offers
Job Type
Full-time
Career Level
Mid Level
Education Level
High school or GED
