Floor Supervisor Store 96 Mansfield, Tx

Westlake Ace Hardware•Mansfield, TX

About The Position

The Floor Supervisor assists with managing overall store operations and assumes primary responsibility for store operations when the General Manager and/or Assistant Managers are absent. The role also helps manage and direct staff to achieve company goals and objectives. The supervisor represents Westlake Ace Hardware through helpful customer service, maintains a positive and safe work environment, and supports store operations, inventory, merchandising, and associate training. The position works with the General Manager and Assistant Managers on all aspects of running the store and communicates operational or managerial issues to the General Manager.

Requirements

High school diploma or GED equivalent.
Ability to stand, walk, lift up to 25 pounds, and climb.

Nice To Haves

Previous retail management experience.
Hardware experience.

Responsibilities

Represent Westlake Ace Hardware positively and proactively help customers solve problems.
Greet customers, provide product and store-layout knowledge, answer calls and pages promptly, handle complaints, and work to resolve customer problems.
Help maintain a positive, professional, and safe work environment for associates.
Supervise the general operations of the store and open and close the store.
Assist with implementing Store Support Center programs and support Loss Prevention, Safety, and Internal Audits.
Work with the General Manager and Assistant Managers on store operations and communicate operational or managerial issues to the General Manager in a timely manner.
Help maintain the sales floor, stock room, and outdoor merchandise areas, including cleanliness and orderliness.
Help ensure weekly price changes and label updates are completed accurately and on time.
Assist with cashiering functions, including training, maintenance, audits, and reports.
Help ensure forklift operations and receiving are conducted safely and efficiently.
Assist with receiving, checking in, stocking merchandise, and maintaining back stock levels.
Help ensure cycle counts and negative on-hand reports are completed accurately and on time.
Assist with merchandise resets and keep store signage current.
Maintain a clean and orderly sales floor, including end caps and promotional and incremental merchandising.
Manage store operations when the General Manager, Assistant Manager-Operations, or Assistant Manager-Merchandising is absent.
Lead by example and remain approachable to associates and customers.
Assist in training associates and participate in store meetings.
Communicate merchandising, cost-control, or sales ideas to the General Manager for follow-up.
Work with store leadership to prepare for advancement.
Perform other duties as assigned.
Exhibit and incorporate the company’s Core Values into daily decisions and interactions.