Part Time Floor Staff (Evenings, Weekends, and Holidays Required) - $14.75/hr plus Free Movie Tickets and Concession Discount!

Regal Theatres • Elyria, OH

3d • Onsite

About The Position

Floor Staff provide exceptional guest service and may be assigned to work in the Concession Stand or as an Usher, based on theatre needs and employee availability. Employees may be classified as variable hour, part-time fixed, or part-time regular. Staff represent Regal in accordance with its mission and policies, maintain regular and consistent attendance, respond to emergency situations when called upon, perform general cleaning duties, and comply with the company dress code.

Concession duties include operating the point-of-sale system and accurately handling cash drawers, credit cards, travelers’ checks, gift cards, redeemed coupons, and concession inventory; promoting the Regal Crown Club; operating, preparing, and cleaning concession equipment; suggestive selling; and following food-safety laws and rules concerning breaks and meal periods. Where applicable, employees must keep alcohol certifications and training current and meet the legal age requirement to sell or serve alcohol. Employees must read and understand training materials, including materials on sexual harassment and discrimination.

Usher duties include tearing and collecting ticket stubs, directing patrons to auditoriums, inspecting backpacks and packages when applicable, managing crowds, helping guests find seats, enforcing the MPAA rating system, and conducting auditorium inspections to monitor picture and sound quality, prevent film and content theft, and help maintain a safe environment. Ushers report problems or unusual situations to management, perform auxiliary concession sales as directed, clean auditoriums after shows and maintain cleanliness in restrooms, the lobby, hallways, and other areas outside auditoriums, monitor theatre vending equipment, and assist with assigned opening and closing duties.

The position requires completion of the cast certification program as a cast member and box office cashier, or progress toward completion. Employees must be able to perform the essential duties satisfactorily; reasonable accommodations may be made for individuals with disabilities. The role calls for effective public speaking, listening, communication, basic calculations, problem-solving, sound judgment, time management, and the ability to perform under pressure. Physical duties include frequent standing, walking, sitting, handling objects, reaching, and talking or hearing; occasional climbing or balancing, stooping, kneeling, crouching, or crawling; and occasional lifting of up to 60 pounds.

Requirements

• Completion of the cast certification program as a cast member and box office cashier, or progress toward completion.
• If assigned to sell or serve alcohol, complete legally required state or local training, obtain the required certificate, complete Regal Responsible Beverage Server training on Regal Online University, and meet the legal age requirement.
• Ability to perform each essential duty satisfactorily; reasonable accommodations may be made to enable individuals with disabilities to perform essential functions.
• Good public-speaking and listening skills, and the ability to respond clearly and directly.
• Ability to perform calculations quickly and accurately and identify and correct errors.
• Ability to identify problems, gather relevant data, recognize alternatives, evaluate information, and reach evidence-based conclusions.
• Ability to take initiative and perform under pressure or opposition.
• Excellent communication skills with customers, co-workers, and management.
• Ability to establish goals, budget time, and set priorities.
• Ability to meet the physical demands of the job, including frequent standing and walking and occasional lifting of up to 60 pounds.

Responsibilities

• Provide exceptional service to theatre guests and represent Regal in accordance with its mission and policies.
• Maintain regular and consistent attendance, respond to emergency situations when called upon, perform general cleaning, and comply with the company dress code.
• Operate the point-of-sale system and accurately handle cash drawers, payment cards, travelers’ checks, gift cards, redeemed coupons, and concession inventory.
• Promote the Regal Crown Club program and perform up-selling or suggestive selling.
• Operate, prepare, and clean concession equipment, and comply with applicable food-safety laws and break or meal-period laws.
• Maintain required alcohol certification and training when applicable, and meet legal age requirements when selling or serving alcohol.
• Read and understand required training materials, including those covering sexual harassment and discrimination.
• Tear tickets, collect and deposit ticket stubs, and direct patrons to auditoriums.
• Inspect backpacks and packages when applicable, manage crowd control, and assist guests in finding seats.
• Enforce the MPAA rating system.
• Inspect auditoriums for picture and sound quality, film and content theft, and safe conditions.
• Report problems, discrepancies, and unusual situations to management.
• Perform in-auditorium auxiliary concession sales as directed by management.
• Clean auditoriums after scheduled shows and maintain cleanliness in restrooms, the lobby, hallways, and other areas outside auditoriums.
• Monitor theatre vending equipment for cleanliness and operation.
• Assist with opening and closing duties as assigned by management.

Benefits

• Free movie passes at any Regal location.
• Discounted concessions at any Regal location.
• Eligibility to participate in the company 401(k) retirement plan with a company match after reaching age 21 and completing six months of service.

What This Job Offers

• Job Type: Part-time
• Career Level: Entry Level
• Education Level: No Education Listed