Floor Staff - MGM Springfield - Starting Wage $17.00

Regal•Springfield, MA

About The Position

Floor Staff team members are classified according to theatre needs and employee availability as variable-hour, part-time fixed, part-time regular, or full-time hourly employees. Their primary responsibility is ensuring guests receive exceptional service. Staff may be scheduled to work in the Box Office, Concession Stand, or as an Usher, and must represent Regal consistently with its mission statement and policies. All Floor Staff are responsible for regular and consistent attendance, handling emergency situations when called upon, general cleaning, compliance with the company dress code, and opening and closing duties as assigned by management. Position-specific duties include Box Office operations, concession service, or ushering. This is a smoke-free facility.

Requirements

Complete the cast certification program as a cast member and as a box office cashier, or be progressing toward completion.
If assigned to sell or serve alcohol at a theatre that sells alcohol, complete legally required state or local training, obtain the required certificate, and complete Regal Entertainment Responsible Beverage Server training on Regal Online University.
Possess good public speaking skills, listen effectively, and respond clearly and directly.
Perform calculations quickly and accurately and identify and correct errors.
Identify problems, gather relevant data, consider possible causes and alternatives, and reach evidence-based conclusions.
Take action beyond what is necessarily called for and perform under pressure or opposition.
Possess excellent communication skills with customers, co-workers, and management.
Establish goals, budget time, and set priorities to achieve desired objectives.
Meet the physical demands of the role, with reasonable accommodations where applicable.

Responsibilities

Maintain regular and consistent attendance.
Handle emergency situations when called upon.
Perform general cleaning duties and comply with the company dress code.
Assist with opening and closing duties as assigned by management.
In the Box Office, operate the POS system and accurately handle cash drawers, credit cards, travelers’ checks, gift cards, and redeemed discount tickets, passes, and coupons.
In the Box Office, upsell Premium Viewing Experiences, promote the Regal Crown Club, sell tickets in accordance with the MPAA rating system and company policy, and respond to guest calls and questions consistent with the guest service philosophy.
At concessions, operate the POS system and accurately handle payment methods, redeemed coupons, and concession stock inventory.
At concessions, promote the Regal Crown Club, operate, prepare, and clean concession equipment, upsell products, and comply with food safety laws.
Keep any required alcohol certification and training current when applicable.
As an usher, tear tickets, collect and deposit ticket stubs, and direct patrons to auditoriums.
Inspect backpacks and packages when applicable.
Manage crowd control and help guests find seats when necessary.
Enforce the MPAA rating system.
Inspect auditoriums for picture and sound quality, watch for film and content theft, and help maintain a safe, quality environment.
Report problems, discrepancies, or unusual situations to theatre management.
Perform in-auditorium auxiliary concession sales as directed by management.
Clean auditoriums after scheduled shows and maintain clean restrooms, lobby, hallways, and other areas outside the auditorium.
Monitor theatre vending equipment for cleanliness and operation.