Canyon Country - Floor Staff 18yrs and Older -$16.90/Hr

Regal Theatres•Santa Clarita, CA

5d•Onsite

About The Position

Floor Staff team members are classified according to theatre needs and employee availability as variable-hour, part-time fixed, part-time regular, or full-time hourly employees. Their primary responsibility is to ensure guests receive exceptional service. Staff may be scheduled in the Box Office, Concession Stand, or as an Usher, and must represent Regal consistently with its mission statement and policies. This includes regular and consistent attendance, responding to emergencies when called upon, performing general cleaning duties, and complying with the company dress code. Depending on assignment, duties include operating point-of-sale systems and accurately handling cash, cards, gift cards, tickets, coupons, and inventory; promoting the Regal Crown Club and premium viewing experiences; selling tickets in compliance with the MPAA rating system and company policy; preparing and cleaning concession equipment; following food-safety and break-period laws; checking tickets and directing patrons; inspecting packages where applicable; managing crowds; monitoring auditorium picture and sound quality and safety; reporting unusual situations; making auxiliary concession sales; cleaning auditoriums and public areas; monitoring vending equipment; and completing opening and closing duties. Alcohol-related duties require applicable legal age, certifications, and training. Successful candidates must complete the cast certification program and box-office cashier certification, or be progressing toward completion. The role calls for effective public speaking, listening, communication, math, problem-solving, reasoning, and time-management skills, as well as the ability to perform under pressure. Reasonable accommodations may be made for qualified individuals with disabilities.

Requirements

Must be at least 18 years old, as specified in the job title.
Completion of the cast certification program as a cast member and as a box-office cashier, or progress toward completion, is required.
If assigned alcohol sales or service duties, must be of legal age under applicable state or local laws and complete legally required training and certification, as well as Regal Responsible Beverage Server training on Regal Online University.
Must be able to speak publicly, listen effectively, and respond clearly and directly.
Must be able to perform calculations quickly and accurately and identify and correct errors.
Must be able to identify problems, gather relevant data, evaluate information, recognize alternatives, reach evidence-based conclusions, take initiative, and perform under pressure or opposition.
Must have excellent communication skills with customers, coworkers, and management, and be able to set goals, budget time, and prioritize tasks.
Physical ability to frequently stand, walk, sit, use hands to finger, handle, or feel, reach with hands and arms, and talk or hear.
Physical ability to occasionally climb or balance and stoop, kneel, crouch, or crawl.
May occasionally need to lift up to 60 pounds.
Vision requirements include close, distance, and peripheral vision, depth perception, and ability to adjust focus.
Reasonable accommodations may be made to enable individuals with disabilities to perform essential functions.

Responsibilities

Provide exceptional guest service and represent Regal in accordance with its mission and policies.
Maintain regular and consistent attendance, respond to emergencies when called upon, perform general cleaning, and comply with the company dress code.
Operate POS systems and accurately handle cash drawers, credit cards, travelers’ checks, gift cards, tickets, passes, coupons, and concession inventory as applicable.
Promote premium viewing experiences and the Regal Crown Club program; upsell or suggestively sell products and services.
Sell tickets in accordance with the MPAA rating system and company policy, and respond to guest phone calls and questions.
Operate, prepare, and clean concession equipment; comply with applicable food-safety laws and break or meal-period laws.
Maintain required alcohol certifications and training when assigned alcohol sales or service duties.
Tear tickets, collect and deposit ticket stubs, and direct patrons to auditoriums.
Inspect backpacks and packages when applicable; manage crowd control and help guests find seats.
Enforce the MPAA rating system and inspect auditoriums for picture and sound quality, content theft, and a safe environment.
Report problems, discrepancies, or unusual situations to management.
Perform in-auditorium auxiliary concession sales as directed.
Clean auditoriums after scheduled shows and maintain clean restrooms, lobby, hallways, and other areas outside auditoriums.
Monitor theatre vending equipment for cleanliness and operation.
Assist with opening and closing duties as assigned by management.