Canyon Country - Floor Staff 18yrs and Older -$16.90/Hr

Regal•Santa Clarita, CA

About The Position

Floor Staff members provide exceptional guest service and may be assigned to work in the Box Office, Concession Stand, or as an Usher, depending on theatre needs and employee availability. Employees may be classified as variable-hour, part-time fixed, part-time regular, or full-time hourly. The role includes consistent attendance, responding to emergencies when called upon, general cleaning, and following the company dress code and policies. Box Office duties include operating the point-of-sale system and accurately handling cash, cards, gift cards, and other payment or discount items; promoting premium viewing experiences and the Regal Crown Club; following ticketing rules; and responding to guest calls and questions. Concession duties include operating the point-of-sale system, managing concession inventory, promoting the Regal Crown Club, preparing and cleaning equipment, suggestive selling, and following food-safety and break requirements. Alcohol-related duties require applicable legal age, current certification, and training. Usher duties include collecting and checking tickets, directing and assisting patrons, inspecting packages when applicable, managing crowds, enforcing movie ratings, inspecting auditoriums, reporting issues, conducting cleaning and opening or closing tasks, and monitoring vending equipment. Candidates must complete the cast certification program as a cast member and box office cashier, or be making progress toward completion. The role requires clear communication, public speaking and listening skills, accurate calculations, problem-solving and reasoning, and the ability to establish goals, manage time, and prioritize work. Reasonable accommodations may be made for individuals with disabilities to perform essential functions.

Requirements

Completion of the cast certification program as a cast member and box office cashier, or progress toward completion.
Good public speaking and listening skills, with the ability to respond clearly and directly.
Ability to perform calculations quickly and accurately and identify and correct errors.
Ability to identify problems, gather relevant information, evaluate alternatives, reach evidence-based conclusions, and perform under pressure.
Excellent communication skills with customers, co-workers, and management.
Ability to establish goals, budget time, and set priorities.
If assigned alcohol-serving duties, meet the applicable legal age requirement, complete legally required state or local training, obtain the required certificate, and complete Regal Responsible Beverage Server training on Regal Online University.
Ability to meet the physical demands of the job, with reasonable accommodations where applicable.

Responsibilities

Provide exceptional service to guests and represent Regal consistently with its mission statement and policies.
Maintain regular and consistent attendance, respond to emergencies when called upon, perform general cleaning, and comply with the company dress code.
Operate the point-of-sale system and accurately handle cash drawers, credit cards, travelers’ checks, gift cards, redeemed tickets, passes, and coupons as applicable.
Promote premium viewing experiences and the Regal Crown Club program, and use suggestive selling where applicable.
Sell tickets in accordance with the MPAA rating system and company policy, and answer guest calls and questions.
Operate, prepare, and clean concession equipment; manage concession stock inventory; and comply with food-safety laws and break or meal-period requirements.
Maintain required alcohol certifications and training where applicable, and follow laws regarding the sale or service of alcohol.
Tear and collect tickets, direct patrons to auditoriums, inspect backpacks and packages when applicable, and assist with crowd control and seating.
Enforce the MPAA rating system and conduct in-theatre inspections to monitor picture and sound quality, prevent film and content theft, and help maintain a safe environment.
Report problems, discrepancies, and unusual situations to management.
Perform in-auditorium concession sales when directed, clean auditoriums and other theatre areas, and monitor vending equipment.
Assist with opening and closing duties as assigned.