Floor Person Slots Part Time (The LINQ LV)

Caesars Entertainment•Las Vegas, NV

21h•Onsite

About The Position

The Floor Person Slots performs fills and jackpots on slot machines quickly and accurately, handles minor repairs, and provides friendly, courteous assistance to casino guests while walking the casino floor. The role helps create an energetic slot entertainment experience, responds to service requests, explains slot-floor functionality, verifies hand-paid jackpots, resolves guest complaints, and keeps slot areas clean, secure, and well maintained. The work involves frequent public contact and interruptions in a loud, fast-paced environment.

Requirements

Must be at least 21 years of age.
High school diploma or equivalent required.
Must be able to mentally add, subtract, and multiply large amounts of money rapidly and accurately.
Ability to understand and comply with company and departmental directives, policies, and procedures.
Excellent customer relations and written and verbal communication skills.
Must be willing to work any day of the week and any shift.
Ability to work well with coworkers as part of a team.
Must present a well-groomed appearance.
Nevada gaming license required.
Must tolerate secondary tobacco smoke and stressful situations, frequent interruptions, and peak business and customer demands.
Must comply with physical and mental requirements, including lifting, pulling, pushing, and carrying up to 100 pounds; bending, stooping, crouching, kneeling, and twisting.
Must be able to stand and walk continuously throughout the shift, typically seven hours.

Nice To Haves

One year of previous slot floor-person experience preferred.

Responsibilities

Patrol assigned sections and look for opportunities to surprise and delight guests.
Create a fun, high-energy slot entertainment experience by celebrating slot wins and building players’ perception of luck.
Maintain attentive, upbeat, and enthusiastic behavior during guest interactions throughout the shift.
Develop customer loyalty through guest interactions following company-trained initiatives.
Explain slot-floor functionality, including Fast Cash and ticket-in/ticket-out.
Respond to service requests in the appropriate order, including slot dispatch, slot candle lights, radio calls, and customer requests, while meeting or exceeding department service standards.
Verify and countersign hand-paid jackpots.
Resolve guest complaints using Service Recovery with urgency and empathy within approved levels of authority.
Keep slot areas clean, secure, and well maintained.
Perform fills and jackpots accurately and handle minor machine repairs.
Maintain a professional appearance, good personal hygiene, and appropriate phone etiquette.
Maintain accurate counts and verify banks when necessary.