Floor Person Slots Part Time (The LINQ LV)

Caesars Entertainment•Las Vegas, NV

2d•Onsite

About The Position

The Floor Person Slots is responsible for quickly and accurately performing fills and jackpots on machines, as well as minor repairs. The role also walks the casino floor to assist customers and provide friendly, courteous service. The position requires attentive guest service in a loud, fast-paced casino environment with constant public contact and frequent interruptions. The Floor Person Slots must be able to stand and walk throughout an entire shift, typically seven hours, tolerate secondary tobacco smoke and stressful situations, and lift, pull, push, and carry up to 100 pounds.

Requirements

Must be 21 years of age or older.
High school diploma or equivalent required.
Ability to mentally add, subtract, and multiply large amounts of money rapidly and accurately.
Ability to understand and comply with company and departmental directives, policies, and procedures.
Excellent written and verbal customer relations and communication skills.
Willingness to work any day of the week and any shift.
Ability to work cooperatively with coworkers as part of a team.
Must present a well-groomed appearance.
Nevada gaming license required.
Ability to tolerate secondary tobacco smoke, peak business levels, customer demands, stressful situations, and frequent interruptions.
Ability to stand and walk continuously throughout the shift, typically seven hours.
Ability to lift 20 pounds or more at any given time and to lift, pull, push, and carry up to 100 pounds; ability to bend, stoop, crouch, kneel, and twist.

Nice To Haves

One year of previous slot floor-person experience preferred.

Responsibilities

Patrol assigned sections of the casino floor and look for opportunities to surprise and delight guests.
Enhance guests’ slot entertainment experience by creating a fun, high-energy environment, celebrating slot wins, and building players’ perception of luck.
Maintain attentive, upbeat, and enthusiastic behavior during each guest interaction throughout the shift.
Develop customer loyalty by delivering guest interactions according to company-trained initiatives.
Clearly communicate slot-floor functionality, including Fast Cash and ticket-in/ticket-out.
Respond to slot dispatch, slot candle lights, radio calls, and customer requests in the appropriate order while meeting or exceeding service standards.
Verify and countersign hand-paid jackpots.
Resolve guest complaints using approved Service Recovery practices, with urgency and empathy.
Keep slot areas clean, secure, and well maintained.
Perform fills, jackpots, and minor machine repairs accurately and quickly.
Maintain a professional appearance, personal hygiene, and phone etiquette.
Maintain accurate counts and verify banks when necessary.