Floor Manager

Estefan Kitchen Restaurants•Kissimmee, FL

About The Position

The Floor Manager leads daily front-of-house operations, supports the service team, and ensures a welcoming, organized, and consistent guest experience. The role works closely with the Restaurant Manager and culinary team to maintain service standards, train and engage employees, oversee shift execution, and support scheduling, timekeeping, and payroll review. The ideal candidate is a reliable, enthusiastic, hands-on leader with experience in a structured corporate restaurant environment. The Floor Manager leads assigned shifts and oversees opening and closing procedures, service readiness, cleanliness, and operating standards. The role monitors reservations, seating flow, staffing, and service timing; engages with guests and resolves concerns; conducts pre-shift meetings; and communicates guest needs and event requirements to appropriate teams. The position also supports employee onboarding, training, coaching, engagement, and recognition; uses restaurant and workforce systems to monitor service activity and support scheduling and labor management; reviews timecards and payroll-related entries; and maintains shift reports, incident documentation, training records, and handoff communications. The Floor Manager follows company policies and food safety, responsible alcohol service, and workplace safety procedures, and coordinates with culinary, sales, and restaurant leadership to support consistent service and events. Performance is evaluated based on guest experience, leadership, training effectiveness, employee engagement, operational execution, administrative accuracy, and established objectives. Duties may change based on business needs. The job description states that it is not an employment contract.

Requirements

Minimum of five years of restaurant experience, including demonstrated floor supervision and team leadership.
Experience in a corporate restaurant company or established multi-unit restaurant group with structured policies, service standards, and training programs.
Hands-on experience onboarding, training, coaching, and engaging restaurant employees.
Working knowledge of Toast POS or a comparable POS system.
Experience with Paycom, 7shifts, or similar payroll, timekeeping, and scheduling systems.
Experience reviewing timecards and supporting accurate payroll processing.
Experience implementing or supporting employee recognition and motivation programs.
Strong leadership, active listening, communication, organization, and problem-solving skills.
Ability to remain professional and make sound decisions in a busy restaurant.
Ability to work evenings, weekends, and holidays as business needs require.

Nice To Haves

Bilingual English and Spanish.

Responsibilities

Lead assigned shifts and oversee opening and closing procedures, restaurant readiness, cleanliness, and service standards.
Monitor reservations, seating flow, staffing, and service timing, coordinating with hosts, servers, bartenders, support staff, and the kitchen.
Maintain an active presence on the floor, engage with guests, and resolve concerns promptly and professionally within approved guidelines.
Communicate allergies, accessibility needs, special requests, and event requirements to appropriate teams.
Conduct pre-shift meetings covering reservations, menu updates, service expectations, and daily priorities.
Lead by example, communicate clear expectations, listen to employee concerns, and build strong working relationships.
Coach employees during service, provide constructive feedback, recognize strong performance, and address or escalate concerns as appropriate.
Participate in onboarding and ongoing front-of-house training, track progress, verify learning, identify skill gaps, and coordinate refresher training.
Support approved employee recognition and motivation programs.
Use Toast POS and relevant restaurant systems to monitor service activity, transactions, and shift reports.
Support scheduling and labor management using systems such as 7shifts and Paycom.
Review timecards, missed punches, and payroll-related entries for accuracy; submit corrections and approvals through established procedures and meet payroll deadlines.
Coordinate payroll questions with Human Resources and Finance.
Handle voids, discounts, refunds, and service charges only within established authorization limits.
Maintain accurate shift reports, incident documentation, training records, and handoff communications while protecting employee and business information.
Follow company policies, food safety procedures, responsible alcohol service practices, and workplace safety standards.
Monitor labor and floor coverage in relation to business volume and communicate staffing needs to the Restaurant Manager.
Coordinate with culinary, sales, and restaurant leadership to support events and consistent service.
Report maintenance issues, safety concerns, and operational obstacles promptly and follow through on assigned actions.
Communicate proactively with restaurant leadership, follow through on employee and guest concerns, and complete administrative responsibilities accurately and on time.
Support a respectful work environment and apply company standards consistently.