Floor Manager

The h.wood Group • New York, NY

1h • $80,000 - $90,000

About The Position

Lady Delilah, part of The h.wood Group, is seeking a Floor Manager with experience in fine dining and high-volume restaurants. The Floor Manager is responsible for daily restaurant operations and training new staff. The ideal candidate is energetic, organized, flexible, and enjoys working in a fast-paced environment.

Requirements

• Minimum of 2 years’ experience in a full-service, high-volume, fine dining establishment.
• Must be at least 21 years of age.
• Must be authorized to work in the United States.
• Proven experience leading and managing a team in a fast-paced setting.
• Ability to manage multiple tasks in stressful environments.
• Strong knowledge of front- and back-of-house operations.
• Strong decision-making and organizational skills.
• High energy, strong communication skills, and ability to work as part of a team.
• Reliable, responsible, and trustworthy.
• Attention to detail and willingness to deliver exceptional customer service.

Responsibilities

• Deliver superior service and maximize customer satisfaction.
• Uphold and enforce all company policies and procedures.
• Oversee new-hire paperwork and training of new staff members.
• Ensure compliance with local, state, and federal laws regarding food quality, safety, labor, and employment.
• Ensure cleanliness and restaurant appearance standards.
• Evaluate staff performance and provide feedback to improve productivity.
• Respond to customer concerns in a timely and professional manner.
• Perform other duties as assigned by the AGM and GM.

Benefits

• Flexible, routine time off.
• Health, dental, vision, and life insurance with company contribution, offered the first of the month after 60 days of employment.
• Company dining discount.

What This Job Offers

• Job Type: Full-time
• Career Level: Mid Level
• Education Level: No Education Listed