Part Time Floor Leader - Clackamas Town Center

Lush•Happy Valley, OR

9d•Onsite

About The Position

The Part Time Floor Leader supports the Store Management Team across the business, including driving sales, opening and closing the store, analyzing sales results, and leading training sessions. Working primarily on the shop floor, the Floor Leader leads and inspires sales associates to achieve their goals, promote a positive and productive work environment, deliver an exceptional customer experience, and maintain operational excellence. The role includes coaching and developing team members, building customer knowledge of Lush’s brand values and products, and supporting store operations such as cash handling, inventory, merchandising, and compliance with company policies and procedures. The position is scheduled for 20–29 hours per week and requires a flexible schedule that can accommodate evenings, weekends, and holidays.

Requirements

At least one year of experience in customer service and sales.
At least one year of experience with cash handling and opening and closing procedures.
At least one year of supervisory experience involving coaching, feedback, and training.
At least one year of experience solving customer-service issues in day-to-day operations.
At least one year of experience in a fast-paced team environment.
Knowledge of and passion for skincare, natural beauty, and ethical business.
Flexible schedule to accommodate store needs, including evenings, weekends, and holidays.

Nice To Haves

Experience with consultation-based customer service models.
Experience analyzing sales metrics.
Experience working in skincare or cosmetics.
Experience in cross-cultural collaboration and DEIB or social justice training.
Fluency in Spanish, French, or other languages.

Responsibilities

Use StoreForce dashboard results to coach and provide feedback to the sales team, adjust shop-floor structure, and work toward sales goals.
Take ownership of sales results and grow the contribution of assigned segments to overall store sales.
Deliver a strong customer experience on the shop floor, including product demonstrations; observe and listen to customer consultations and collaborate with the team to meet sales goals.
Educate customers about Lush brand values, including its positions on animal testing, fresh cosmetics, ethical buying, vegetarian products, handmade products, and naked packaging.
Support community engagement, store parties, and other initiatives that drive customer traffic.
Build product knowledge and make informed product recommendations.
Train and coach Sales Ambassadors and peers on sales techniques and product knowledge.
Assess personal performance, seek feedback and development opportunities, and improve skills and knowledge.
Encourage open communication and active listening on DEIB topics, and promote teamwork, collaboration, belonging, and recognition of employees’ contributions.
Manage cash transactions, opening and closing registers, reconciling cash drawers, preparing nightly deposits, and securing the store; take deposits to the bank when required at the location.
Model punctuality and attendance, encourage the same from employees, and monitor scheduled employee breaks.
Review daily communications, store updates, and task lists to help prepare team members for their shifts.
Maintain a clean, organized, and visually appealing store.
Train the team on inventory best practices and fresh standards, and support management with inventory tasks.
Use visual merchandising guidelines to adjust product displays based on sales and customer experience.
Support management in maintaining compliance with company standards and policies for opening and closing, product integrity, respectful workplace practices, and health and safety.