Part Time Floor Leader - St Johns Town Center

Lush•Jacksonville, FL

18h

About The Position

The Part Time Floor Leader supports the Store Management Team across sales, customer experience, staff development, and store operations. The role is primarily spent on the shop floor leading and inspiring sales associates to meet goals, create an exceptional customer experience, and maintain operational excellence. The Floor Leader also helps foster a positive, productive, and inclusive work environment. The position includes coaching sales associates, using sales results to guide performance and shop-floor adjustments, sharing Lush’s brand values with customers, and building product knowledge. It also supports store opening and closing, cash handling, merchandising, inventory practices, and compliance with company standards. The role is scheduled for 20–29 hours per week and requires flexibility to accommodate store needs, including evenings, weekends, and holidays.

Requirements

At least 1 year of experience in customer service and sales.
At least 1 year of experience in cash handling and opening and closing procedures.
At least 1 year of supervisory experience involving coaching, feedback, and training.
At least 1 year of experience solving customer-service problems in day-to-day operations.
At least 1 year of experience in a fast-paced team environment.
Knowledge of and passion for skincare, natural beauty, and ethical business.
Flexible schedule to accommodate store needs, including evenings, weekends, and holidays.

Nice To Haves

Experience with consultation-based customer service models.
Experience analyzing sales metrics.
Experience working in skincare or cosmetics.
Experience in cross-cultural collaboration and DEIB or social justice training.
Fluency in Spanish, French, or other languages.

Responsibilities

Use StoreForce dashboard results to coach the sales team, provide feedback, and adjust shop-floor structure to meet or exceed sales goals.
Take ownership of sales results and grow the contribution of assigned segments to overall store sales; celebrate team achievements.
Lead by example in delivering a high-quality customer experience, including product demonstrations and consultations.
Educate customers about Lush brand values, including Fighting Animal Testing, Freshest Cosmetics, Ethical Buying, 100% Vegetarian, Handmade, and Naked Packaging.
Participate in community engagement, store parties, and other initiatives that drive store traffic.
Continuously build product knowledge and make informed product recommendations.
Train and coach Sales Ambassadors and peers on sales techniques and product knowledge.
Take ownership of personal development, assess performance, seek feedback, and pursue opportunities to improve skills and knowledge.
Encourage open communication and listening on DEIB topics, promote teamwork and collaboration, and recognize employees’ contributions.
Handle cash and customer transactions; open and close registers, reconcile cash drawers, prepare nightly deposits, and secure the store. Take deposits to the bank when required at the location.
Model good attendance and punctuality, and monitor employee breaks to ensure scheduled breaks are taken.
Review daily communications, store updates, and task lists so team members are informed and prepared.
Maintain a clean, organized, and visually appealing store.
Train the team on inventory best practices and fresh standards, and support management with inventory tasks.
Use visual merchandising guidelines to adjust product displays based on sales and improve the customer experience.
Support the management team in maintaining compliance with company standards for opening and closing, product integrity, respectful workplace practices, and health and safety.