Part Time Floor Leader - Clackamas Town Center
About The Position
The Part Time Floor Leader supports the Store Management Team across all areas of the business, including driving sales, opening and closing the store, analyzing sales results, and leading training sessions. The role helps create an exceptional customer experience, a motivated staff, and strong operational performance. Working primarily on the shop floor, the Floor Leader leads and inspires sales associates to achieve their goals by fostering a positive, productive, and engaging work environment. The role promotes the Lush brand and its values, develops product knowledge, and supports sales, team development, and store operations.
Requirements
- At least 1 year of experience in customer service and sales.
- At least 1 year of experience in cash handling and opening/closing procedures.
- At least 1 year of supervisory experience involving coaching, feedback, and training.
- At least 1 year of experience problem-solving customer service issues in day-to-day operations.
- At least 1 year of experience working in a fast-paced team environment.
- Knowledge of and passion for skincare, natural beauty, and ethical business.
- Flexible schedule to accommodate store needs, including evenings, weekends, and holidays.
Nice To Haves
- Experience with consultation-based customer service models.
- Experience analyzing sales metrics.
- Experience working in skincare or cosmetics.
- Experience in cross-cultural collaboration and DEIB or social justice training.
- Fluency in Spanish, French, or other languages.
Responsibilities
- Use StoreForce dashboard results to coach and provide feedback to the sales team, adjust shop-floor structure, and achieve sales goals.
- Take ownership of sales results and grow the contribution of assigned segments to overall store sales.
- Lead by example in delivering excellent customer service, including product demonstrations; observe consultations and collaborate with the team to exceed sales goals.
- Educate customers about Lush brand values, including Fighting Animal Testing, Freshest Cosmetics, Ethical Buying, 100% Vegetarian, Handmade, and Naked Packaging; support community engagement, store parties, and other traffic-driving initiatives.
- Continuously develop product knowledge and make informed product recommendations.
- Train and coach Sales Ambassadors and peers on sales techniques and product knowledge.
- Take ownership of personal development, assess performance, and seek feedback, resources, and opportunities to improve.
- Encourage open communication and listen to team perspectives on diversity, equity, inclusion, and belonging; promote teamwork, collaboration, and recognition of individual contributions.
- Handle cash and customer transactions, open and close registers, reconcile cash drawers, prepare nightly deposits, secure the store, and take deposits to the bank when required.
- Model punctuality and attendance, monitor employee breaks, and review daily communications and task lists to prepare team members for their shifts.
- Maintain a clean, organized, and visually appealing store.
- Train the team on inventory best practices and fresh standards, support management with inventory tasks, and adjust product displays using visual merchandising guidelines and sales information.
- Support store management in maintaining compliance with company standards for opening and closing, product integrity, respectful workplace, and health and safety.
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What This Job Offers
Job Type
Part-time
Career Level
Mid Level
Education Level
No Education Listed
