Part Time Floor Leader - Clackamas Town Center

Lush Handmade Cosmetics•Happy Valley, OR

9d•Onsite

About The Position

The Part Time Floor Leader supports the Store Management Team across the business, including driving sales, opening and closing the store, analyzing sales results, and leading training sessions. The role is primarily on the shop floor, leading and inspiring sales associates to meet and exceed goals while creating an exceptional customer experience, a motivated team, and operational excellence. The Floor Leader helps foster a positive and productive work environment and represents Lush’s brand values in customer interactions and community engagement.

Requirements

At least 1 year of experience in customer service and sales.
At least 1 year of experience with cash handling and opening and closing procedures.
At least 1 year of supervisory experience involving coaching, feedback, and training.
At least 1 year of experience solving customer-service issues in day-to-day operations.
At least 1 year of experience in a fast-paced team environment.
Knowledge of and passion for skincare, natural beauty, and ethical business.
Flexible schedule to accommodate store needs, including evenings, weekends, and holidays.

Nice To Haves

Experience with consultation-based customer service models.
Experience analyzing sales metrics.
Experience working in skincare or cosmetics.
Experience in cross-cultural collaboration and DEIB or social justice training.
Fluency in Spanish, French, or other languages.

Responsibilities

Use StoreForce dashboard results to coach and provide feedback to the sales team, adjust shop-floor structure as needed, and work toward sales goals.
Take ownership of sales results and grow the contribution of assigned segments to overall store sales.
Lead by example in delivering a high-quality customer experience, including product demonstrations; observe consultations and collaborate with the team to meet sales goals.
Educate customers about Lush brand values and communicate its positions on Fighting Animal Testing, Freshest Cosmetics, Ethical Buying, 100% Vegetarian, Handmade, and Naked Packaging.
Support community engagement, host store parties, and participate in other initiatives that drive store traffic.
Build product knowledge and make informed product recommendations.
Train and coach Sales Ambassadors and peers in sales techniques and product knowledge.
Assess personal performance, seek feedback and development opportunities, and improve skills and knowledge.
Encourage open communication and listen to team members’ perspectives on diversity, equity, inclusion, and belonging; promote teamwork, collaboration, and recognition of individual contributions.
Manage cash transactions and register opening and closing, reconcile cash drawers, prepare nightly deposits, secure the store, and take deposits to the bank when required.
Model punctuality and reliable attendance, and monitor employee breaks.
Review daily communications, store updates, and task lists to help prepare team members for their shifts.
Maintain a clean, organized, and visually appealing store.
Train the team in inventory best practices and fresh standards, and support management with inventory tasks.
Use visual merchandising guidelines to adjust product displays based on sales and customer experience.
Support store compliance with company standards and procedures for opening and closing, product integrity, respectful workplace practices, and health and safety.