Part Time Floor Leader - San Tan Village

Lush Handmade Cosmetics•Gilbert, AZ

8d•Onsite

About The Position

The Part Time Floor Leader supports the Store Management Team across all areas of the business, including driving sales, opening and closing the store, analyzing sales results, and leading training sessions. The role helps create an exceptional customer experience, a motivated staff, and operational excellence. Working primarily on the shop floor, the Floor Leader leads and inspires Sales Ambassadors to meet and exceed goals by fostering a positive and productive environment. The role includes coaching, product education, customer consultations and demonstrations, and promoting Lush brand values in the store and through community engagement. The Floor Leader also supports store operations, including cash handling, time and attendance practices, merchandising, inventory, and compliance with company policies and standards.

Requirements

At least 1 year of experience in customer service and sales.
At least 1 year of experience with cash handling and opening/closing procedures.
At least 1 year of supervisory experience involving coaching, feedback, and training.
At least 1 year of experience problem-solving customer service issues in day-to-day operations.
At least 1 year of experience working in a fast-paced team environment.
Knowledge of and passion for skincare, natural beauty, and ethical business.
Flexible schedule to accommodate store needs, including evenings, weekends, and holidays.

Nice To Haves

Experience with consultation-based customer service models.
Experience analyzing sales metrics.
Experience working in skincare or cosmetics.
Experience in cross-cultural collaboration and DEIB or social justice training.
Fluency in Spanish, French, or other languages.

Responsibilities

Use StoreForce dashboard results to coach and provide feedback to the sales team, adjust shop-floor structure, and work toward sales goals.
Take ownership of sales results and grow the contribution of assigned segments to overall store sales; celebrate team achievements.
Lead by example in delivering customer service, including product demonstrations; observe and listen to consultations and collaborate with the team to exceed sales goals.
Educate customers about Lush brand values, including Fighting Animal Testing, Freshest Cosmetics, Ethical Buying, 100% Vegetarian, Handmade, and Naked Packaging.
Support community engagement, store parties, and other initiatives to drive traffic.
Develop product knowledge and make informed product recommendations.
Train and coach Sales Ambassadors and peers on sales techniques and product knowledge.
Take ownership of personal development, assess performance, and seek feedback, resources, and opportunities to improve.
Encourage open communication and listen to team members on diversity, equity, inclusion, and belonging; promote teamwork and recognize employees’ contributions.
Handle customer transactions, open and close registers, reconcile cash drawers, prepare nightly deposits, secure the store, and take deposits to the bank when required.
Model good attendance and punctuality; monitor employee breaks and review daily communications, store updates, and task lists.
Maintain a clean, organized, and visually appealing store.
Train the team on inventory best practices and fresh standards, support management with inventory tasks, and adjust product displays according to visual merchandising guidelines and sales.
Support management in maintaining compliance with company standards for opening and closing, product integrity, respectful workplace, and health and safety.