Part Time Floor Leader - Village Pointe

Lush Handmade Cosmetics•Omaha, NE

1d•Onsite

About The Position

As a Part Time Floor Leader at Village Pointe, you will support the Store Management Team across sales, store operations, and team development. You will work on the shop floor leading and inspiring Sales Associates to meet and exceed goals, provide an exceptional customer experience, and maintain operational excellence. The role includes opening and closing the store, analyzing sales results, and leading training sessions. It also involves helping create a positive, productive work environment and promoting Lush’s brand values and products.

Requirements

At least 1 year of customer service and sales experience.
At least 1 year of experience with cash handling and opening/closing procedures.
At least 1 year of supervisory experience involving coaching, feedback, and training.
At least 1 year of experience resolving customer-service problems in day-to-day operations.
At least 1 year of experience in a fast-paced team environment.
Knowledge of and passion for skincare, natural beauty, and ethical business.
Flexible schedule to accommodate store needs, including evenings, weekends, and holidays.

Nice To Haves

Experience with consultation-based customer service models.
Experience analyzing sales metrics.
Experience working in skincare or cosmetics.
Experience in cross-cultural collaboration and DEIB or social justice training.
Fluency in Spanish, French, or other languages.

Responsibilities

Use StoreForce dashboard results to coach and provide feedback to the sales team, adjust shop-floor structure, and work toward sales goals.
Take ownership of sales results and grow the contribution of assigned segments to overall store sales; celebrate achievements with the team.
Lead by example in delivering customer service on the shop floor, including product demonstrations, and collaborate with the team to exceed sales goals.
Educate customers about Lush brand values and communicate its positions on Fighting Animal Testing, Freshest Cosmetics, Ethical Buying, 100% Vegetarian, Handmade, and Naked Packaging.
Support community engagement, store parties, and other initiatives that drive store traffic.
Build product knowledge and make informed product recommendations.
Train and coach Sales Ambassadors and peers on sales techniques and product knowledge.
Take ownership of personal development by assessing performance and seeking feedback, resources, and opportunities to improve.
Encourage open communication and listen to team members’ perspectives on diversity, equity, inclusion, and belonging; promote teamwork, collaboration, and recognition of individual contributions.
Handle customer transactions, open and close registers, reconcile cash drawers, prepare nightly deposits, secure the store, and take deposits to the bank when required.
Model good attendance and punctuality, monitor employee breaks, and review daily communications and task lists with the team.
Maintain a clean, organized, and visually appealing store.
Train the team on inventory best practices and fresh standards, support management with inventory tasks, and adjust product displays according to visual merchandising guidelines and sales.
Support management in maintaining compliance and ensuring staff follow company standards for opening and closing, product integrity, respectful workplace practices, and health and safety.