Part Time Floor Leader - Village Pointe

Lush Handmade Cosmetics•Omaha, NE

17h

About The Position

As a part-time Floor Leader, you support the Store Management Team across sales, store operations, opening and closing, sales analysis, and team training. You work primarily on the shop floor, leading and inspiring Sales Ambassadors to meet and exceed goals while creating an exceptional customer experience, a motivated team, and strong operational standards. The role emphasizes a positive and productive work environment and sharing Lush’s products and brand values with customers. The position is listed for 20–29 hours per week at Village Pointe, with pay of $17.60 per hour. The schedule must accommodate store needs, including evenings, weekends, and holidays.

Requirements

At least 1 year of experience in customer service and sales.
At least 1 year of experience with cash handling and opening and closing procedures.
At least 1 year of supervisory experience involving coaching, feedback, and training.
At least 1 year of experience solving customer-service issues in day-to-day operations.
At least 1 year of experience in a fast-paced team environment.
Knowledge of and passion for skincare, natural beauty, and ethical business.
Flexible availability to accommodate store needs, including evenings, weekends, and holidays.

Nice To Haves

Experience with consultation-based customer service models.
Experience analyzing sales metrics.
Experience working in skincare or cosmetics.
Experience in cross-cultural collaboration and DEIB or social justice training.
Fluency in Spanish, French, or other languages.

Responsibilities

Use StoreForce dashboard results to coach and give feedback to the sales team, adjust shop-floor structure as needed, and work toward sales goals.
Take ownership of sales results and grow the contribution of assigned segments to overall store sales; celebrate team achievements.
Lead by example in delivering a high-quality customer experience, including product demonstrations; observe consultations and collaborate with the team to exceed sales goals.
Educate customers about Lush brand values and communicate the company’s positions on animal testing, fresh cosmetics, ethical buying, vegetarian products, handmade products, and naked packaging.
Support community engagement, store parties, and other initiatives that drive store traffic.
Continuously develop product knowledge and make informed product recommendations.
Train and coach Sales Ambassadors and peers on sales techniques and product knowledge.
Take ownership of personal development, assess performance, and seek feedback, resources, and opportunities to improve.
Encourage open communication about diversity, equity, inclusion, and belonging; promote teamwork and collaboration and recognize employees’ contributions.
Handle cash transactions, open and close registers, reconcile cash drawers, prepare nightly deposits, and secure the store; take deposits to the bank when required.
Model punctuality and attendance, and monitor employee breaks to ensure scheduled breaks are taken.
Review daily communications, store updates, and task lists so team members are informed and prepared.
Maintain a clean, organized, and visually appealing store.
Train the team on inventory best practices and freshness standards, and support management with inventory tasks.
Use visual merchandising guidelines to adjust product displays based on sales and customer experience.
Support management in maintaining compliance and ensuring staff follow company standards for opening and closing, product integrity, respectful workplaces, and health and safety.