Part Time Floor Leader - Village Pointe

Lush•Omaha, NE

10h•Onsite

About The Position

The Part Time Floor Leader supports the Store Management Team across all areas of the business, including driving sales, opening and closing the store, analyzing sales results, and leading training sessions. The role works primarily on the shop floor, leading and inspiring sales associates to achieve goals and create an exceptional customer experience, a motivated team, and strong operational performance. The Floor Leader coaches the sales team, delivers product demonstrations and customer consultations, and educates customers about Lush's brand values and products. The position also supports employee development and inclusion, cash handling and store security, time and attendance practices, merchandising, inventory, and compliance with company policies and procedures.

Requirements

At least 1 year of experience in customer service and sales.
At least 1 year of experience with cash handling and opening/closing procedures.
At least 1 year of supervisory experience involving coaching, feedback, and training.
At least 1 year of experience problem-solving customer service issues in day-to-day operations.
At least 1 year of experience in a fast-paced team environment.
Knowledge of and passion for skincare, natural beauty, and ethical business.
Flexible schedule to accommodate store needs, including evenings, weekends, and holidays.

Nice To Haves

Experience with consultation-based customer service models.
Experience analyzing sales metrics.
Experience working in skincare or cosmetics.
Experience in cross-cultural collaboration and DEIB or social justice training.
Fluency in Spanish, French, or other languages.

Responsibilities

Use StoreForce dashboard results to coach and provide feedback to the sales team, adjust shop floor structure as needed, and work toward sales goals.
Take ownership of sales results and grow the contribution of assigned segments to overall store sales.
Lead by example in providing a high-quality customer experience, including product demonstrations; observe consultations and collaborate with the team to meet sales goals.
Educate customers about Lush brand values, including Fighting Animal Testing, Freshest Cosmetics, Ethical Buying, 100% Vegetarian, Handmade, and Naked Packaging.
Support community engagement, store parties, and other initiatives that drive store traffic.
Continuously build product knowledge and make informed product recommendations.
Train and coach Sales Ambassadors and peers on sales techniques and product knowledge.
Seek feedback and development opportunities and take ownership of personal development.
Encourage open communication and listen to perspectives related to diversity, equity, inclusion, and belonging; promote teamwork, collaboration, and recognition of individual contributions.
Handle customer transactions, open and close registers, reconcile cash drawers, prepare nightly deposits, and secure the store at closing.
Take deposits to the bank when required by the store location.
Model reliable attendance and punctuality, encourage the same from employees, and monitor scheduled breaks.
Review daily communications, store updates, and task lists to prepare team members for their shifts.
Maintain a clean, organized, and visually appealing store.
Train team members on inventory best practices and fresh standards, and support management with inventory tasks.
Use visual merchandising guidelines and adjust product displays based on sales and customer experience.
Support management in maintaining compliance with company standards and policies for opening and closing, product integrity, respectful workplace, and health and safety.