Part Time Floor Leader-Town Center of Boca Raton

Lush Handmade Cosmetics•Boca Raton, FL

4d•Onsite

About The Position

As a part-time Floor Leader, you support the Store Management Team across sales, customer experience, store operations, and team development. You work primarily on the shop floor, leading and inspiring Sales Ambassadors to achieve sales goals and create a positive, productive environment for employees and customers. The role includes opening and closing the store, reviewing sales results, coaching team members, and supporting training sessions. You lead by example in delivering an excellent customer experience, demonstrating products, and helping customers make informed choices. You educate customers about Lush’s brand values and products, while helping maintain a clean, organized, and visually appealing store. You also support operational standards involving cash handling, attendance, inventory, merchandising, store policies, and health and safety.

Requirements

At least 1 year of experience in customer service and sales.
At least 1 year of experience with cash handling and opening and closing procedures.
At least 1 year of supervisory experience involving coaching, feedback, and training.
At least 1 year of experience solving customer service problems in day-to-day operations.
At least 1 year of experience in a fast-paced team environment.
Knowledge of and passion for skincare, natural beauty, and ethical business.
Flexible availability for store needs, including evenings, weekends, and holidays.

Nice To Haves

Experience with consultation-based customer service models.
Experience analyzing sales metrics.
Experience working in skincare or cosmetics.
Experience in cross-cultural collaboration and DEIB or social justice training.
Fluency in Spanish, French, or other languages.

Responsibilities

Use StoreForce dashboard results to coach and provide feedback to the sales team, adjust shop-floor structure, and work toward sales goals.
Take ownership of sales results and grow the contribution of assigned segments to overall store sales.
Deliver a strong customer experience on the shop floor, including product demonstrations and consultations.
Educate customers about Lush’s brand values, including its positions on animal testing, fresh cosmetics, ethical buying, vegetarian products, handmade products, and naked packaging.
Support community engagement, store parties, and other initiatives to drive store traffic.
Build product knowledge and make informed product recommendations.
Train and coach Sales Ambassadors and peers on sales techniques and product knowledge.
Seek feedback and development opportunities and assess personal performance.
Encourage open communication, collaboration, and a sense of belonging, and value employees’ unique contributions.
Handle customer transactions, open and close registers, reconcile cash drawers, prepare nightly deposits, and secure the store at closing.
Take deposits to the bank when required by the store location.
Model punctuality and attendance, and monitor employee breaks.
Review daily communications, store updates, and task lists to prepare team members for their shifts.
Maintain a clean, organized, and visually appealing store.
Train team members on inventory best practices and fresh standards, and support management with inventory tasks.
Adjust product displays using visual merchandising guidelines and sales information.
Support the management team in maintaining compliance with company standards for store opening and closing, product integrity, respectful workplace practices, and health and safety.