Floor Houseperson
About The Position
At Crescent Hotels & Resorts, we are a team of hospitality professionals that are deeply connected to & proud of the exceptional experiences we provide for our guests. We understand what it takes to be a part of something great. We are looking for our next great team member to join us on our Front Desk team. We are committed to providing you with: Highly competitive wages, An exceptional benefit plan for eligible associates & your family members, RSP/401K matching program for eligible associates, Flexible scheduling to allow you to focus on what is important to you, Discounts with our Crescent managed properties in North America for you & your family members. JOB OVERVIEW: Responsible for assisting room attendants with heavy items such as mattresses/linens, removing dirty linens, transporting to laundry area, handling washing, folding and delivering fresh linens and other supplies to room attendants throughout the day. This important role also assists with cleaning public areas in addition to delivering and retrieving items for guests as requested.
Requirements
- Previous Housekeeping and Customer Service Experience, preferably in a hotel setting
- Communicates and collaborates with other departments to provide and receive insight about guest needs, requests, and complaints.
- Responds promptly and efficiently to guests requests such as delivery of housekeeping supplies (e.g. linens, cots, etc.)
- Responds to guest complaints and ensures corrective action is taken promptly to achieve complete guest satisfaction.
- Basic reading and math skills.
- Ability to speak English
- Carrying or lifting items up to 75 pounds and pushing or pulling items up to 300 pounds.
- Frequently standing up and moving about the hotel.
- Frequently bending, stopping, kneeling.
Nice To Haves
- You have a keen eye for detail, and respect the importance of cleanliness, communication, and teamwork.
- The pride you have in your organizational and time management skills will be a great benefit in this role.
- You are looking for some flexibility in a job, so working a variety of different shifts, including evenings and weekends works for your personal life.
Responsibilities
- Assist room attendants with heavy items such as mattresses and lines.
- Delivers linens and other supplies to room attendants.
- Removes all dirty linens from assigned room attendants carts and closets, transports to laundry.
- Maintains cleanliness and organization of floor, closets, water and ice stations.
- Removes trash, wipes down shelves/counters, sweeps and waxes floor, removes non-floor closet items, and stores them in appropriate areas.
- Cleans other designated areas such as public restrooms, fixtures, storage areas, and other public areas for assigned floors.
- Monitors and controls supplies and amenities, and minimize waste within all housekeeping areas.
- Perform any other job related duties as assigned.
Benefits
- Highly competitive wages
- An exceptional benefit plan for eligible associates & your family members
- RSP/401K matching program for eligible associates
- Flexible scheduling to allow you to focus on what is important to you
- Discounts with our Crescent managed properties in North America for you & your family members
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What This Job Offers
Job Type
Full-time
Career Level
Entry Level
Education Level
No Education Listed
