Floor Concierge/Lounge Attendant

Pyramid Global Hospitality•Pleasanton, CA

1d•Onsite

About The Position

Welcome to Pyramid Global Hospitality, where people come first. As a company that values its employees, Pyramid Global Hospitality is dedicated to creating a supportive and inclusive work environment that fosters diversity, growth, development, and wellbeing. Our commitment to a People First culture is reflected in our approach to employee development, employee benefits and our dedication to building meaningful relationships. Pyramid Global Hospitality offers a range of employment benefits, including comprehensive health insurance, retirement plans, and paid time off, as well as unique perks such as on-site wellness programs, local discounts, and employee rates on hotel stays. In addition, Pyramid Global Hospitality is committed to providing ongoing training and development opportunities to help our people build the skills and knowledge they need to advance their careers. Whether you are just starting out in the hospitality industry or are a seasoned professional, Pyramid Global Hospitality offers a supportive and collaborative work environment that encourages growth and fosters success, in over 230 properties worldwide. Join their team and experience the benefits of working for a company that values its employees and is committed to creating exceptional guest experiences. About our property: At the Pleasanton Marriott we pride ourselves on being the best employer in the area. What sets us apart? Our culture, full benefit plans, including 401k with a company match and our lucrative bonus programs, to name a few. We are looking for talented people who have a genuine passion for service. Our Core Values involve personal development, people, and a desire for wanting them to succeed. We believe each member of our team has a key part to play in our delivery of outstanding service and memorable experiences for each guest. We want a hotel that people want to come to, not through. Find out today what a career with Pyramid Hotel Group at the Pleasanton Marriott can mean for you! Pleasanton Marriot boasts 245 rooms, 4100 sq ft of event space, a restaurant and a bar.

Requirements

Previous experience in Banquets is required, preferably in a Captain or similar supervisory role
Strong leadership skills
Thorough, detail oriented, organized, and pro-active
Independent thinker and doer
Strong sense of style and taste
Strong, intuitive ability to deliver exceptional customer service
Proficient knowledge with both AV and IT.
Management/supervisory experience
Knowledge of maintaining all audio-visual equipment, to include storage.
Experience reading and understanding Banquet Event Orders
Ability to communicate effectively with all guests and team members.
Experience with scheduling, hiring, and training team members.
Excellent computer software knowledge of Microsoft Office, Google Suite, STS and property related PMS system
Excellent organization skills; previous guest services experience and interpersonal skills; familiarity with basic office equipment, including fax and copy machines

Responsibilities

Overseight & assistance in creating memorable guest experiences, as well as, anticipating guest and facilitator needs through event pre-walks and room checks
Walk your space throughout the day, interact with employees, gather their feedback, and assist with needs.
Monitor and report daily, weekly, and monthly space usage and occupancy.
Maintain effective communication and positive relationships with all operating departments acting as a resource and appropriately delegating tasks as needed.
Follow up with all change requests to ensure accuracy and operational communication
Oversee Program “Turn” Activities and ensure smooth programmatic flow for meetings
Daily communication with AV, Virtual Planner, Regional Manager
Provide Room and AV orientations as needed
Assist with technical and logistical opportunities that arise in meeting rooms for both instructors and attendees, as assigned
Be knowledgeable in simple A/V and IT functions
Fulfill and support guest need throughout the day. Services include but are not limited to copying, typing, physical and digital signage, nametags escort from building to building etc.
Review and manage daily office/desk space reservations and logistics
Review distribution of in-house reports to ensure consistency and completeness of information
Prepare signage as needed for all functions