Floor Cocktail Server

Coeur d'Alene Casino Resort Hotel•Worley, ID

1d•Onsite

About The Position

The Casino Floor Cocktail Server will service the Casino Gaming floor with alcoholic beverages to gaming patrons. As the premier destination resort, our commitment is to provide a unique, exciting experience rooted in Traditional Tribal Hospitality. You are a part of our family; Welcome Home! This position is a tipped position which you receive your tips in cash each day!

Requirements

Must be 19 years old or older.
Previous customer service experience required.
Must pass in house certifications before liquor services can commence.
Two years previous serving experience in a full service restaurant or bar required or must have passed required level 1 front of house service tests.
Cashiering skills preferred.
Knowledge of various aspects of bartending required.
Must be able guide, coach, and work well with a team.
Must be skilled at managing conflict and influencing outcomes.
Must be adept at multi-tasking.
Excellent verbal communication skills required; excellent written communication skills preferred.
Presentation and organizational skills preferred.
Must be able to follow detailed instructions precisely.
Should understand the theory of progressive discipline.

Responsibilities

ID all customers that appear under 30 years old.
Work quickly and efficiently to serve and navigate the gaming floor
Carry a radio with a headset used to communicate with gaming floor staff.
Retrieve drink orders from customers and place them in the POS system for the bartender to prepare.
Monitor customers and discontinue service when they appear to be intoxicated.
Secure alcohol during non-operational hours in accordance with state law.
Handle customer complaints in an appropriate manner.
Clean up after customers leave your work area.
Suggest higher cost products to produce higher ticket averages.
Other projects and duties as assigned.