Cocktail Server
About The Position
PENN Entertainment is seeking talent that enjoys having fun and thrives in an exciting, fast-paced entertainment industry. The company offers a diverse work environment and is committed to career growth and support for its team members. Hollywood Casino St. Louis, a PENN Entertainment destination, provides a competitive Total Rewards package, including wellness programs designed to support financial, physical, and mental well-being. PENN Entertainment is a leading provider of integrated entertainment, sports content, and casino gaming experiences, operating 43 destinations across North America, alongside online sports betting and iCasino platforms. The company is also dedicated to values such as diversity and sustainability, benefiting its community, team members, vendors, and the planet.
Requirements
- Must be 21 years of age.
- High School Diploma or equivalent.
- Read, write legibly, understand, and speak English.
- Excellent customer service/communication skills.
- Ability to count money and change correctly.
- Knows or is able to learn tray service and cocktail ingredients.
- Available to work required schedule which may include nights, weekends, holidays, and overtime as needed.
- Must meet professional appearance standards as prescribed by company policy.
- Must be able to respond to visual and oral cues.
- Must be able to lift and carry 20 lbs. (full cocktail tray) for extended periods of time.
- Able to tolerate second-hand smoke, noise, and bright lights.
- Able to work at a fast pace in often crowded/noisy environment.
- Physically mobile with reasonable accommodations including ability to push, pull, carry, and lift up to 25 lbs., and the ability to push, pull, reach, bend, twist, stoop, stack, crouch, kneel, and balance when performing job duties in varying work areas such as confined spaces.
Responsibilities
- Provides personalized service and uses guest name.
- Resolves service problems according to guidelines.
- Serves as ambassador of goodwill while working and at customer and public relations functions; appears in publicity photos.
- Promotes casino events and programs.
- Provides fast (20 minute or less round time), friendly, professional beverage service to casino guests; carries full trays on every round.
- Monitors guest consumption of alcohol and intervenes as needed according to guidelines.
- Takes drink orders, communicates with bartender, assists in the preparation of drinks, and presents drinks to guests.
- Handles money according to procedure.
- Works well with others, especially beverage servers, bartenders, barbacks, Beverage Supervisor, and Slots Supervisor.
- Maintains clean and stocked workstation.
Benefits
- wellness programs designed to support our team members' financial, physical, and mental well-being
- day-one medical coverage
- 401(k) matching
- annual performance bonus
- Paid time off (earned according to the local policy and increases with the length of employment)
- Day 1 medical, dental, & vision benefits
- Uber benefit for nearby metro stops
- Recognition programs with cash rewards, gift cards, & more
- Tuition Reimbursement
- Lindenwood University Discounts
- Diversity Scholarship for Team Member’s children
Stand Out From the Crowd
Upload your resume and get instant feedback on how well it matches this job.
What This Job Offers
Career Level
Entry Level
Education Level
High school or GED
Number of Employees
5,001-10,000 employees
