Floating Universal Member Service Specialist

First Capital Federal Credit Union•York, PA

11d•Onsite

About The Position

First Capital Federal Credit Union is seeking a full-time Floating Universal Member Service Specialist to serve as a floater across its East, West, South, Manchester, and Contact Center branches. The role provides exceptional member service by guiding members toward Credit Union products and services that meet their needs. The specialist processes transactions, assists with loan needs, opens accounts, supports checking and savings needs, helps members with mobile app and e-service needs, and identifies opportunities for additional products and services. The position offers the opportunity to learn a variety of functions in preparation for advancement opportunities.

Requirements

High school education or equivalent.
At least two years of experience in customer service, banking, or a related field.
Ability to navigate and operate a PC in a Windows-based system and apps with ease.
Ability to communicate professionally with members by phone, email, and in person.
Excellent written and oral communication skills.
Ability to multitask.
Passion for helping people.
Comfort working with members on loan and financial needs.

Nice To Haves

Eagerness to learn new skills.

Responsibilities

Provide exceptional service and guidance on Credit Union products and services that meet members’ needs.
Process transactions.
Work with members on their loan needs.
Open accounts and assist with checking and savings needs.
Assist members with mobile app and e-service needs.
Identify opportunities for new products and services.
Serve as a floater at the East, West, South, Manchester, and Contact Center branches.