Floating Universal Banker

Jewett City Savings Bank • Griswold, CT

1d • $20 - $25 • Onsite

About The Position

Jewett City Savings Bank is hiring a service-oriented Floating Universal Banker, the job title used for search purposes; the official internal title is Floating Customer Service Specialist. Based in Jewett City, Connecticut, the role provides retail support throughout the bank’s branch network and requires regular travel to other branch locations. No previous banking experience is required, and the bank provides a paid training program covering banking basics.

The position is full-time at 37.5 hours per week. Work may begin as early as 7:45 a.m. and end as late as 5:15 p.m.; Thursday and Sunday are regular days off. During the five-week training program, the schedule is approximately 30 hours per week. The employee may be required to work extended or weekend hours.

Requirements

• High school diploma or equivalent.
• At least one year of customer service and cash-handling experience.
• Customer-service orientation, good decision-making, attention to detail, communication, and computer skills.
• Ability to lift 25 pounds; accommodations are available for medical conditions.
• Ability to use standard office equipment.
• May be required to work extended or weekend hours.

Responsibilities

• Provide customer service specialist coverage at any branch office as needed.
• Greet customers entering the branch, identify their needs, provide service within the scope of authority, and resolve issues at the first level.
• Open deposit accounts, answer questions and resolve problems on existing accounts, maintain customer account information, and process applications for ATM/debit cards and telephone and online banking.
• Process deposits, withdrawals, loan payments, night-drop transactions, telephone transfers, cash items, and cash advances; cash checks; sell bank checks; redeem savings bonds; and process IRA deposits, distributions, and rollovers.
• Serve as a safe deposit attendant, provide customer access to boxes, and process new and closed rental agreements.
• Maintain knowledge of bank products and services, identify and follow up on sales opportunities, cross-sell products and services, and refer customers to commercial lenders and the investment representative.
• Ensure accuracy, balance transactions and cash at the end of the day, and assist with check deposits and end-of-day processes.

Benefits

• At least six weeks of time off to start for full-time employees, including holidays.
• 401(k) plan with an employer contribution of up to 10.5%.
• Medical, dental, and other insurance plans for eligible full-time employees.
• Student loan repayment assistance.
• Potential annual bonus.
• Travel reimbursement.
• Logo apparel.
• Employee assistance program.

What This Job Offers

• Job Type: Full-time
• Career Level: Entry Level
• Education Level: High school or GED