Floating Universal Banker

Seneca Savings Bank N.A. • City of Syracuse, NY

102d • $19 - $23 • Onsite

About The Position

Seneca Savings is a community bank serving the Central New York region, with five branch locations in Baldwinsville, Liverpool, North Syracuse, Bridgeport, and Manlius. The Universal Banker is a key point of contact for branch customers and provides a personalized banking experience through customer service, sales, and transaction processing. The role supports the Bank’s mission to deliver exceptional service and promote financial wellness. This floating position requires willingness to travel between office locations as needed.

Requirements

• High school diploma or GED.
• Basic computer proficiency.
• Strong interpersonal skills and a pleasant, professional demeanor.
• Excellent verbal and written communication skills.
• Ability to work collaboratively as part of a team.
• Flexibility to work a rotating schedule, including Saturdays.
• Availability to attend occasional after-hours meetings as needed.
• Willingness to travel between office locations as required.
• Adaptability to changes in policies and procedures, including changes implemented rapidly.

Nice To Haves

• Prior cash handling experience.
• Previous customer service experience.

Responsibilities

• Process retail and commercial transactions, including deposits, withdrawals, loan payments, and check cashing.
• Greet customers and guide them to appropriate services or team members based on their needs.
• Encourage customers to use self-service channels and help them navigate digital banking tools.
• Open personal and business accounts in accordance with Bank policies and procedures.
• Manage account servicing and error resolution, escalating complex issues and following up to ensure timely resolution.
• Identify customer needs and build lasting relationships through product recommendations and referrals.
• Conduct customer needs assessments and present appropriate financial solutions.
• Meet personal sales and referral goals by developing new relationships and expanding existing ones.
• Make outbound calls and participate in branch sales promotions as directed by management.
• Follow consumer guidelines for account handling and exception processing.
• Verify endorsements, assess funds availability, and issue receipts in accordance with Bank policy.
• Balance daily work and follow operational procedures.
• Maintain knowledge of ATM settlement, foreign currency handling, night depository procedures, reserve cash and coin maintenance, negotiable control, and branch opening and closing protocols.
• Follow operational, security, and control policies to prevent fraud and protect customer assets.
• Assist other Branch colleagues and contribute constructively during Branch Team meetings.
• Review daily reports covering debit cards ordered, Customer Source, Online Banking Enrollment, Stop/Hold Content, High Dollar Report, CTR addition and review, 3-10 log, IRS Data Capture, and Deposit Review.
• Perform additional duties as assigned.

Benefits

• Paid time off.
• Medical, dental, and vision coverage.
• Short-term and long-term disability.
• Accident, critical illness, and hospital plans.
• 401(k) with 5% matching.
• Employee stock option plan.
• Flexible spending and health savings accounts.
• Company-paid life insurance.
• Tuition reimbursement.
• Opportunities for advancement.
• Employee discounts.

What This Job Offers

• Job Type: Full-time
• Career Level: Entry Level
• Education Level: High school or GED