Willow Park)

Hilltop Holdings•Weatherford, TX

4h•Onsite

About The Position

PlainsCapital Bank is seeking a Floating Teller/Customer Service Representative to process financial transactions and provide customer service across the downtown Weatherford, Granbury, and Willow Park/Aledo branches. The role processes cash transactions, deposits, withdrawals, transfers, loan payments, and change orders, and assists customers with opening and maintaining accounts, check orders, and debit cards. The position also responds to routine questions about bank products and services, provides notary service, completes branch opening and closing duties, balances cash and other receipts, processes deposits and documents, and supports account sales and maintenance. This is a full-time position.

Requirements

High school diploma, GED, or equivalent.
At least one year of retail customer service or banking experience.
Excellent customer service skills.
Ability to perform basic mathematical calculations and use a basic calculator.
Excellent verbal, written, and interpersonal communication skills.
Excellent time management, organizational, and problem-solving skills, including the ability to multitask and work in a deadline-driven environment.
Excellent PC skills, including Microsoft Office word processing and spreadsheets, as well as custom applications and systems.
Self-motivated, with strong initiative, accountability, and attention to detail.

Responsibilities

Provide prompt, courteous, professional customer service and accurately process customer transactions.
Process checks, deposits, withdrawals, transfers, loan payments, and change orders.
Respond to routine inquiries about bank products and services in person, by telephone, or by mail.
Offer notary service.
Perform scheduled branch opening and closing duties in accordance with security and dual-control requirements.
Maintain and balance the daily cash drawer and other receipts; balance the ATM when required; and assist with vault, TCD, and/or TCR balancing.
Process mail, night-drop, and ATM deposits; scan and upload documents to the appropriate file or department.
Wrap and bag coin, verify currency, mix new currency, and turn in mutilated currency.
Open new accounts and cross-sell bank products and services; explain account and product options, assess customer needs, guide product selection, or refer customers to the appropriate business line.
Enter customer information, prepare account-opening documentation, explain required documentation, and obtain signatures.
Maintain customer accounts and provide related service, including address changes, stop-payment requests, e-statement requests, and account closures according to procedures.
Perform miscellaneous duties such as filing, answering phones, and maintaining supplies.
Perform other duties as required.