Floating Direct Care

Western MA•Chicopee, MA

About The Position

As a Floating Residential Support Specialist, you will provide a supportive and safe environment in community residential settings within MHA’s Integrated Community Living (ICL) department. You will travel to different program locations based on staffing needs, providing consistent support across the department. The role supports individuals with intellectual and developmental disabilities or autism in developing independence, pursuing personal goals, and participating in their communities while promoting dignity and choice. Travel is required between program locations in Springfield, Chicopee, and East Longmeadow. The ICL program provides person-centered residential and outreach services throughout Western Massachusetts in partnership with the Department of Developmental Services (DDS). Services include supported and shared living, emergency respite, and privately funded care, with the goal of helping individuals build skills, make choices, and participate meaningfully in community life.

Requirements

Valid driver’s license and acceptable driving record.
Must maintain MAP, CPR, and First Aid certifications.
Must be at least 18 years old.
High school diploma or GED required.
At least six months of relevant experience.
Ability to work independently and collaboratively, with strong time-management skills.
Effective verbal, written, computer, and organizational skills.
Flexibility to adapt to participants’ evolving needs.
Ability to travel between program locations in Springfield, Chicopee, and East Longmeadow based on staffing needs.

Nice To Haves

College degree preferred.
Experience working with individuals with mental health needs, intellectual and developmental disabilities, or autism is preferred.

Responsibilities

Provide respectful, person-centered support with daily living activities, personal care, and skill development.
Promote community integration by facilitating access to transportation, social activities, and external resources.
Support participants’ health needs, including medication administration according to MAP standards, appointment scheduling, and monitoring wellbeing.
Assist with financial skills and money management, and maintain accurate documentation of expenditures.
Respond to emergencies and crisis situations according to agency protocols and communicate with supervisors.
Advocate for participants, help them develop self-advocacy skills, and serve as a liaison with families, providers, and community supports.
Contribute to the development and implementation of Individual Service Plans (ISPs), documenting progress and participation.
Maintain timely and accurate daily logs, incident reports, and health records.
Promote safety by following procedures, assisting with emergency drills, and identifying potential hazards.
Collaborate with team members, attend training, maintain certifications, and participate in meetings and supervision.
Provide personal care assistance, including bathing, dressing, grooming, toileting, and mobility.
Travel between program locations in Springfield, Chicopee, and East Longmeadow based on staffing needs.