Floating Receptionist- Pine Hills ( MUST HAVE DENTAL EXPERIENCE )
Coast Dental•Orlando, FL
About The Position
The Floating Receptionist supports the dental office at the front desk, combining patient interaction with basic paperwork administration under the direction of the Office Manager. The role includes greeting and assisting patients, handling appointment scheduling and confirmations, verifying insurance coverage, supporting patient check-in and checkout, maintaining patient charts, and helping keep the front desk organized. The position requires dental experience.
Requirements
- Dental experience is required.
- Basic clerical and administrative skills.
- Excellent customer service skills and professional, courteous phone etiquette.
- Working knowledge of Internet Explorer and Microsoft Word.
- Strong organizational skills and ability to multitask.
Nice To Haves
- Basic knowledge of insurance and dental terminology.
- Knowledge of Microsoft Excel.
- Experience with dental software such as EagleSoft.
- Previous insurance and/or dental office experience.
- Previous experience with orthodontic or other specialty practices.
Responsibilities
- Provide excellent customer service to patients by phone and in person.
- Check in patients and complete patient registration under the direction of the Office Manager.
- Schedule patient appointments in accordance with operational standards.
- Confirm patient appointments two business days in advance.
- Complete insurance verifications two business days before general and specialty patient visits, determine coverage and benefit limits, and link insurance in EagleSoft as directed by the Office Manager and/or orthodontic supervisor.
- Ensure required pre-authorizations are received before appointments.
- Complete patient checkout by reviewing charts for accuracy and confirming procedures are properly documented and match the signed routing slip submitted by the general dentist or specialist.
- File patient charts daily.
- Participate in morning huddles, chart reviews, and routine office meetings as necessary.
- Participate in assigned monthly checklist activities.
- Keep the front desk area clean and neat.
- Perform other duties and responsibilities as assigned.
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What This Job Offers
Job Type
Full-time
Education Level
No Education Listed
