Floating Medical Assistant and Patient Services Representative

Balance Health • Salt Lake City, UT

6d

About The Position

Balance Health is a comprehensive lower-extremity-focused physician practice that provides operational support to podiatrists, orthopedic surgeons, and physical therapists. The Floating Medical Assistant works with physicians and other members of primary or specialty care teams, performing clinical and administrative patient-related duties, meeting patient needs, and helping maintain smooth patient flow. The role travels between practices in Bountiful, Park City, Salt Lake City, Heber, Sandy, Eagle Mountain, and West Jordan. The position also provides front-desk support as needed and may require increased work hours to cover practice needs.

Requirements

• At least 1 year of medical assistant experience.
• High school diploma or equivalent.
• Current American Heart Association CPR certification.
• Certification from an approved medical assistant program, or an equivalent combination of training.
• Outpatient practice experience.
• Experience in fast-paced scheduling or a call center.
• At least 1 year of customer service experience.
• Experience working with performance metrics.
• Experience with Microsoft Office products, including Word, Excel, and PowerPoint.
• Ability to use an EMR and perform chart abstraction into an EMR.
• Strong computer skills and basic typing skills for entering data into information systems.
• Critical-thinking skills, decisive judgment, and ability to work unsupervised or with minimal supervision.
• Ability to respond appropriately to emergencies and adapt to technological advances and change.
• Attention to detail, accuracy, and thoroughness.
• Ability to establish and maintain cooperative working relationships with staff at all levels.
• Ability to coordinate patient services and assist patients with authorizations and related processes.
• Ability to prioritize work efficiently in a fast-paced setting and adapt flexibly to short-notice assignment changes.
• Excellent interpersonal communication and writing skills.
• Strong organizational and problem-solving skills; ability to multitask.
• Ability to lift up to 25 pounds at a time.

Responsibilities

• Greet patients by phone and in person.
• Travel between the listed practice locations as needed.
• Escort patients to exam rooms and take vital signs and perform ancillary tests appropriate to skill level.
• Assist providers and set up for examinations, treatments, and procedures.
• Maintain accurate patient files and perform chart abstraction into the EMR.
• Apply dressings, bandages, and splints as ordered by a provider.
• Keep rooms stocked with necessary supplies and maintain a sanitized, safe work environment.
• Maintain HIPAA compliance.
• Coordinate services among multiple practices and communicate effectively with patients and staff.
• Perform administrative tasks and cross-train on front-desk responsibilities to provide support as needed.
• Assist patients with office, medication, and procedure authorizations and explain the process.
• Prioritize and manage changing assignments and practice needs.

Benefits

• Medical, dental, and vision plans
• HSA with employer contribution
• FSA
• Generous PTO program
• 401(k) with a 3% match
• Employee Assistance Program
• Life and AD&D insurance
• Short-term and long-term disability

What This Job Offers

• Job Type: Part-time
• Career Level: Entry Level
• Education Level: High school or GED